Summary
Overview
Work History
Skills
General
Qualifications
Timeline
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Katy Joanne Mann

Katy Joanne Mann

Aspe

Summary

I am a happy person who takes pride in everything I do, I am not happy with a task until I know it has been completed to the highest standards and to the best of my ability. I work well either on my own or in a team. I feel I am suited to many different roles.

Overview

19
19
years of professional experience

Work History

Exoticca Travel sales agent (Remote)

CPM international and Exoticca
06.2022 - 03.2025
  • Receiving and making calls
  • Booking Holidays
  • Dealing with complaints and queries
  • Attending remote training, product training
  • Night Shift from 22:00-07:00
  • Liaising with other departments

EFL English Teacher

Jolly Academy
09.2020 - 06.2022
  • Teaching Phonics, KET, PET from A1-B2
  • Preparing lesson plans

Customer care manager, Co-ordinator and Sales Manager

Valleysol Property and Law/Asencio Lawyers/ Asencio Homes
10.2016 - 10.2019
  • Reception
  • Making appointments
  • Calls and emails in English and Spanish
  • Loading Properties onto the Website
  • Conveyancing (changing utilities)
  • Liaising with other agencies/lawyers
  • Contacting notaries and land registries
  • Attending the notary for Wills and Power of Attorney's

System Administrator

Alicante Property and Alicante Dream Homes
08.2017 - 01.2018
  • Loading properties onto the website

Inbound Sales and Customer Service

Sellbytel Group Spain – Apple Store Project
07.2015 - 12.2015
  • Receiving incoming calls from customers that would like to buy or have already bought something in the Apple Online Store
  • Customer oriented
  • Good communication skills (I speak clearly, explain things in a simple and ordered manner, active listening, identify customer needs)
  • I am Native English and speak conversational Spanish
  • I am a team player
  • Please see below for some of my customer Feedback

Teacher

Cambridge House Community College English
09.2014 - 06.2015
  • Teaching Year 2 English on Saturdays
  • Preparing lessons and teaching a class of 28 5 and 6 year old

Virgin Holidays Sales Team and American Express Platinum Travel (Reservation Support)
07.2006 - 12.2008
  • Customer Service
  • Concierge Services
  • Reservations
  • General office work and Administration

Skills

  • Travel industry experience
  • Empathy and patience
  • Strong negotiation
  • Itinerary planning
  • Foreign language skills
  • GDS systems mastery
  • Tour planning
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Travel bookings processes
  • Microsoft office
  • Professionalism

General

DOB: 21/10/83 - Native English - Intermediate Spanish

Qualifications

  • Diploma in Customer Service
  • Diploma in Human Resources
  • NVQ Level 2 in Business Administration
  • TEYL – Teaching English to Young Learners
  • Key Skills – Application of Number Level 1 and communications Level 2
  • CLAIT – MS Word, Excel, Access and Publisher
  • ABTA level 1 Insurance
  • Many travel destination training certificates

Timeline

Exoticca Travel sales agent (Remote)

CPM international and Exoticca
06.2022 - 03.2025

EFL English Teacher

Jolly Academy
09.2020 - 06.2022

System Administrator

Alicante Property and Alicante Dream Homes
08.2017 - 01.2018

Customer care manager, Co-ordinator and Sales Manager

Valleysol Property and Law/Asencio Lawyers/ Asencio Homes
10.2016 - 10.2019

Inbound Sales and Customer Service

Sellbytel Group Spain – Apple Store Project
07.2015 - 12.2015

Teacher

Cambridge House Community College English
09.2014 - 06.2015

Virgin Holidays Sales Team and American Express Platinum Travel (Reservation Support)
07.2006 - 12.2008

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Katy Joanne Mann