Selin Yesilyurt
Vilafranca Del Penedès
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CPM International
08.2024 - 01.2025
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Customer Service Representative
CPM International
04.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Costa Cruices
06.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Salesperson
Snipes SE
11.2021 - 04.2022
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma -
STS Lessing
Hamburg (Germany)07.2020
Skills
- Customer service
- Active listening
- Emotional Intelligence
- Patience and Kindness
- Communication Skills
- Capacity of Teamwork
- Data entry
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Customer Service Representative
CPM International
08.2024 - 01.2025
Customer Service Representative
CPM International
04.2023 - 08.2023
Customer Service Representative
Costa Cruices
06.2022 - 12.2022
Salesperson
Snipes SE
11.2021 - 04.2022
High School Diploma -
STS Lessing
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