ROSLAN JANE JACINTO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
CAMARERA ENCARGADA
EUN KI
MADRID
2022.05 - Current
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Greeted guests, provided menus and answered questions regarding menu items.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Tracked inventory levels of restaurant supplies and placed orders as needed.
Customer Service Representative
VIRTUAL PBX
NAGA CITY
2020.04 - 2021.06
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
QUANTRICS ENTERPRISES INC.
NAGA CITY
2019.01 - 2020.01
- Answered customer inquiries via phone, email, and chat.
- Investigated and responded to customer inquiries related to billing issues.
- Performed outbound calling campaigns to promote new products or services.
- Offered additional products or services to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Office Secretary
Extended Line Credit Corporation
NAGA CITY
2017.06 - 2018.08
- Processed payroll information according to established procedures.
- Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
- Ensured that all customer service requests are handled in a timely manner.
- Supported the development of marketing materials such as brochures, flyers, newsletters.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Organized and maintained filing systems both electronically and manually.
Rides Attendant
KINGS DOMINION
VIRGINIA
2016.03 - 2016.07
- Inspected rides for any damage or malfunction before operation.
- Assisted with loading and unloading of rides, ensuring proper use of safety restraints and equipment.
- Interacted with guests in a friendly manner while providing information about the attractions.
- Verified age requirements for certain rides and monitored lines during peak hours.
- Responded quickly to emergency situations according to established protocols.
Education
Bachelor of Science - MARKETING MANAGEMENT
BRENTWOOD COLLEGE OF ASIA INTERNATIONAL SCHOOL
NAGA CITY, PHILIPPINES2017-03
Skills
- Strong leadership
- Multitasking skills
- Guest Relations
- Call Management
- Data Collection
- Problem-Solving
- Effective Communication
- Account updating
- Data Entry
- Microsoft Office Skills
Languages
English
First Language
Spanish
Intermediate (B1)
B1
Timeline
CAMARERA ENCARGADA
EUN KI
2022.05 - Current
Customer Service Representative
VIRTUAL PBX
2020.04 - 2021.06
Customer Service Representative
QUANTRICS ENTERPRISES INC.
2019.01 - 2020.01
Office Secretary
Extended Line Credit Corporation
2017.06 - 2018.08
Rides Attendant
KINGS DOMINION
2016.03 - 2016.07
Bachelor of Science - MARKETING MANAGEMENT
BRENTWOOD COLLEGE OF ASIA INTERNATIONAL SCHOOL
Similar Profiles
Divyansh SinghDivyansh Singh
Manager in Charge at Bapu Ki KutiaManager in Charge at Bapu Ki Kutia
Shanise BruceShanise Bruce
Childcare Provider at KY KYE KI ChildcareChildcare Provider at KY KYE KI Childcare
null null
SENIOR HUMAN RESOURCE BUSINESS PARTNER at KI MOBILITY PRIVATE LIMITED (SUBSIDIARY OF MYTVS)SENIOR HUMAN RESOURCE BUSINESS PARTNER at KI MOBILITY PRIVATE LIMITED (SUBSIDIARY OF MYTVS)