Catalina Duijm Chavarri
Madrid
Summary
Restaurant Supervisor with more than 12 years of experience on the floor, overseeing operations of diverse food services in hotels, cruises and on land restaurants. Skilled in providing enthusiasm to the team members with empathy, leading by example, guidance and transmitting the motivation needed to succeed as a team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Evrima Ritz Carlton Yacht Collection
09.2022 - 09.2023
- First vessel of this brand was launched in October 2022, I joined the company in September during dry-dock, perfect time to be part of the countdown team.
- Started in this company as Server and after 3 months of operation with guests I got promoted as Restaurant Supervisor.
- Learnt different tasks in this position as Admin. and empowered my leadership skills. I´m willing to change cruises for other destinations more nature-like.
- Guide crew during service and confirm that all food and beverage orders were promptly and accurately prepared as per company standards.
Restaurant Server
Regent Seven Seas Cruises
01.2020 - 08.2022
- Contract started on RSSC in January 2020 and had one-year-gap due lock down. After a year, re-started as Specialty Server at Chartreuse, fine French Dining Venue plus increased responsibilities by being one of the receptionists at the Reservation Desk during afternoons.
- Worked with Silverware POS and Fidelio systems, to place bookings for all restaurants on board and informed of accurate wait times.
- Organizing cocktail parties inside the Regent Suite was also part of the job, together with Room Service department.
Restaurant Server
El Ochenta
09.2021 - 02.2022
- (While cruise industry could be re-opened) Cultivated warm relationships with regular customers and their wine preferences.
- Very busy weekends, successfully we managed to create great experiences to our guests.
Restaurant Waitress
Hyatt Centric Gran Via 5 * Madrid
07.2018 - 12.2019
- Supported team leaders by improving operations amongst the team, to deliver top-notch customer service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Restaurant Server
Seabourn Cruise Line
01.2018 - 06.2018
- Back to managing stations following the three-man system at the Main Dining room.
- Maintained flexible work schedule to meet event needs.
- Overseeing trainings and professional growth of employees about to be sent to new vessels of the company.
- Provided friendly, courteous service to create memorable moments for guests.
Restaurant Waitress and Bar Attendant
OnlyYou Hotel 4*
08.2017 - 01.2018
- I needed more time to study WSET Level 3.
- Back to refresh my bar knowledge, this hotel has a lot of cocktail events Fashion related.
Restaurant Waitress
Gran Melia Palacio de los Duques 5*
05.2016 - 07.2017
- We were the opening team of the hotel, it was an incredible experience with a huge value through my career. Preparing the different outlets from scratch, organizing everyone on them with the different challenges.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Server
Seabourn Cruise Line
08.2015 - 05.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained the USPH guidelines at all time.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Hotel Urso & Spa 5*
11.2014 - 07.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Restaurant & Room Service Server
Andaz Prinsengracht 5* by Hyatt
06.2013 - 09.2014
- It was the first 5 star hotel I worked at, I learnt an immense F&B operational aspects.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Waitress
NH Schiller
04.2012 - 06.2013
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner, many large organized groups of tourists came to have a quick lunch, so we all had to be on the same page.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Restaurant Hostess
Club Allard
09.2011 - 03.2012
- Restaurant and Executive Chef, Diego Guerrero, received the second Michelin Star during that time, moment of my life where I learnt what is the meaning of stress in Horeca.
- Took reservations by phone and email and organized the floor planning together with the Maitre D´during my last study year of the Tourism Degree.
Education
Diploma - Tourism
Universidad Autonoma
Madrid, Spain02.2012
Skills
- Team Coordination
- Orientation and Onboarding
- Personnel Evaluations
- Customer Service
- Problem Resolution
- Food and Beverage Service
- Greeting and Seating Guests
- Health and Safety Standards
- Dining Area Cleaning Supervision
- Work Schedule Creation
- Timesheet Organization
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Intermediate (B1)
French
Beginner (A1)
Additional Information
Willing to relocate.
Double Nationality Spanish/Dutch with European ID.
Dutch Passport with C1/D Visa for USA valid until 11/2029.
Driving License.
Clothing design
Getting sponsors to launch my own T-shirt brand made in Spain with Eco Friendly textiles and local designers.
Certification
- Certified WSET Levels 2&3 in The Wine Studio in Madrid.
- Food Hygiene Certificates
- STCW
- Crowd Management
Timeline
Restaurant Supervisor
Evrima Ritz Carlton Yacht Collection
09.2022 - 09.2023
Restaurant Server
El Ochenta
09.2021 - 02.2022
Restaurant Server
Regent Seven Seas Cruises
01.2020 - 08.2022
Restaurant Waitress
Hyatt Centric Gran Via 5 * Madrid
07.2018 - 12.2019
Restaurant Server
Seabourn Cruise Line
01.2018 - 06.2018
Restaurant Waitress and Bar Attendant
OnlyYou Hotel 4*
08.2017 - 01.2018
Restaurant Waitress
Gran Melia Palacio de los Duques 5*
05.2016 - 07.2017
Restaurant Server
Seabourn Cruise Line
08.2015 - 05.2016
Barista
Hotel Urso & Spa 5*
11.2014 - 07.2015
Restaurant & Room Service Server
Andaz Prinsengracht 5* by Hyatt
06.2013 - 09.2014
Restaurant Waitress
NH Schiller
04.2012 - 06.2013
Restaurant Hostess
Club Allard
09.2011 - 03.2012
Diploma - Tourism
Universidad Autonoma
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