Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Wessel Slag

Wessel Slag

Badalona

Summary

Efficient and organized professional committed to delivering high-quality work and resolving challenges with a proactive mindset. Maintained a structured approach and focused under pressure to drive positive outcomes. Aims to contribute value through continuous learning, adaptability, and a strong work ethic.

Overview

2027
2027
years of professional experience

Work History

Technical Support

Foundever
Barcelona
05.2023 - Current
  • Delivered consistently high customer satisfaction by resolving issues with expert knowledge, professionalism, and a friendly approach.
  • Handled customer inquiries and requests with accuracy and efficiency, ensuring a positive experience at every interaction
  • Identified customer needs and provided effective solutions, enhancing service quality and satisfaction.
  • Prioritized and organized daily tasks to meet service targets and maintain high productivity levels.
  • Adapted to changing demands while ensuring accuracy and quality in deliverables.
  • Collaborated closely with team members to meet project goals, align on priorities, and achieve deadlines.
  • Delivered structured feedback to improve performance and strengthen customer-facing competencies.
  • Assessed the Benelux team’s soft skills—including communication, writing, and call handling—to support their technical and professional development.

Technical Service Support

Kompernass GmBH
Bochum
2019 - 2022
  • Delivered proactive, personalized customer support, enhancing satisfaction and achieving positive service outcomes.
  • Responded to customer inquiries with accuracy, professionalism, and a customer‑centric approach.
  • Managed customer correspondence, providing timely, well-structured responses across multiple channels and delivering first-level technical support for electronic devices, home-technology tools, and smart-home products.
  • Diagnosed and resolved technical issues efficiently, ensuring a smooth and reliable customer experience.
  • Delivered clear, step‑by‑step guidance to help customers operate and troubleshoot their devices.
  • Utilized SharePoint and internal ticketing systems to log, track, and resolve customer cases efficiently.
  • Ensured proper documentation of issues, actions taken, and resolutions to maintain data accuracy and workflow transparency.
  • Coordinated with specialized teams on escalated cases, ensuring fast and effective resolution.

Education

Civil Engineering - Carpenter Training and internship

Regional School Rijnmond North
Schiedam
01-1996

VMBO - Civil Engineering, Carpenter and Joinery

Penta College - De Oude Maas
Spijkenisse
01-1994

Skills

  • Technical support operations
  • Software/Hardware troubleshooting
  • Network configuration expertise
  • Remote technical assistance
  • Process optimization
  • Data analysis techniques
  • User documentation creation
  • Knowledge base updates
  • Problem solving
  • Critical Thinking
  • Task prioritization strategies
  • Attention to detail
  • Team collaboration
  • Leadership
  • Effective Communication
  • Adaptability

Languages

Dutch
Native
Native
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Spanish
Beginner
A1

Timeline

Technical Support

Foundever
05.2023 - Current

Technical Service Support

Kompernass GmBH
2019 - 2022

Civil Engineering - Carpenter Training and internship

Regional School Rijnmond North

VMBO - Civil Engineering, Carpenter and Joinery

Penta College - De Oude Maas
Wessel Slag