Wessel Slag
Badalona
Summary
Efficient and organized professional committed to delivering high-quality work and resolving challenges with a proactive mindset. Maintained a structured approach and focused under pressure to drive positive outcomes. Aims to contribute value through continuous learning, adaptability, and a strong work ethic.
Overview
2027
2027
years of professional experience
Work History
Technical Support
Foundever
Barcelona
05.2023 - Current
- Delivered consistently high customer satisfaction by resolving issues with expert knowledge, professionalism, and a friendly approach.
- Handled customer inquiries and requests with accuracy and efficiency, ensuring a positive experience at every interaction
- Identified customer needs and provided effective solutions, enhancing service quality and satisfaction.
- Prioritized and organized daily tasks to meet service targets and maintain high productivity levels.
- Adapted to changing demands while ensuring accuracy and quality in deliverables.
- Collaborated closely with team members to meet project goals, align on priorities, and achieve deadlines.
- Delivered structured feedback to improve performance and strengthen customer-facing competencies.
- Assessed the Benelux team’s soft skills—including communication, writing, and call handling—to support their technical and professional development.
Technical Service Support
Kompernass GmBH
Bochum
2019 - 2022
- Delivered proactive, personalized customer support, enhancing satisfaction and achieving positive service outcomes.
- Responded to customer inquiries with accuracy, professionalism, and a customer‑centric approach.
- Managed customer correspondence, providing timely, well-structured responses across multiple channels and delivering first-level technical support for electronic devices, home-technology tools, and smart-home products.
- Diagnosed and resolved technical issues efficiently, ensuring a smooth and reliable customer experience.
- Delivered clear, step‑by‑step guidance to help customers operate and troubleshoot their devices.
- Utilized SharePoint and internal ticketing systems to log, track, and resolve customer cases efficiently.
- Ensured proper documentation of issues, actions taken, and resolutions to maintain data accuracy and workflow transparency.
- Coordinated with specialized teams on escalated cases, ensuring fast and effective resolution.
Education
Civil Engineering - Carpenter Training and internship
Regional School Rijnmond North
Schiedam01-1996
VMBO - Civil Engineering, Carpenter and Joinery
Penta College - De Oude Maas
Spijkenisse01-1994
Skills
- Technical support operations
- Software/Hardware troubleshooting
- Network configuration expertise
- Remote technical assistance
- Process optimization
- Data analysis techniques
- User documentation creation
- Knowledge base updates
- Problem solving
- Critical Thinking
- Task prioritization strategies
- Attention to detail
- Team collaboration
- Leadership
- Effective Communication
- Adaptability
Languages
Dutch
Native
Native
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Spanish
Beginner
A1
Timeline
Technical Support
Foundever
05.2023 - Current
Technical Service Support
Kompernass GmBH
2019 - 2022
Civil Engineering - Carpenter Training and internship
Regional School Rijnmond North
VMBO - Civil Engineering, Carpenter and Joinery
Penta College - De Oude Maas