Wessel Slag
Badalona
Summary
Dynamic Technical Support professional with a proven track record at Foundever, excelling in customer needs assessment and technical troubleshooting. Adept at enhancing client satisfaction through effective communication and strategic problem-solving. Skilled in Microsoft Office and committed to delivering high-quality service while fostering team collaboration to achieve project goals.
Overview
2027
2027
years of professional experience
Work History
Technical Support
Foundever
Barcelona
05.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promptly identified and addressed customer needs to improve overall satisfaction.
- Addressed customer requests and inquiries to enhance satisfaction.
- Coordinated with team members to meet project objectives and deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Implemented effective communication techniques and tech tools to enhance collaboration during internal COO discussions.
- Evaluated benelux team’s soft skills in communication, writing, and calls, supporting their technical and sales development.
Technical Service Support
Kompernass mBH
Bochum
01.2019 - 01.2022
- Guided clients with clear, step-by-step technical support to resolve issues effectively.
- Enhanced user understanding and resolved issues through targeted technical advice.
- Tailored support and advice to non-technical users, enabling them to utilize technology more effectively and confidently.
- Implemented system updates and patches to maintain security and performance of IT infrastructure.
- Managed user accounts and permissions to strengthen system security and optimize access controls.
- Monitored network security and identified vulnerabilities, implementing measures to safeguard against cyber threats and ensure data integrity.
- Recommended system improvements and upgrades to better align with changing business needs and technological advancements.
- Processed customer warranty claims to ensure timely repairs and reimbursements. for customer claims and repairs.
- Managed maintenance schedules for solar energy installations to guarantee optimal performance.
- Analyses site-specific conditions to recommend suitable solar technologies and equipment.
Machine operator and Logistics
Mülheim Pipe Coatings
Mülheim
01.2016 - 01.2019
- Operated machinery for pipe coating processes, maintaining high safety standards and operational continuity.
- Loaded and unloaded materials for production runs, ensuring timely availability for operations.
- Monitored equipment performance and reported issues to maintenance staff.
- Followed safety protocols to maintain a safe working environment consistently.
- Collaborated with team members to achieve on-time completion of production schedules.
Co-driver and Mover
Piekfijn Department Store / Transport (Roteb)
Rotterdam
01.2015 - 01.2016
- Assisted drivers in navigating routes and ensuring timely deliveries.
- Supported truck drivers on the road by ensuring timely communication and assistance.
- Coordinated loading and unloading of merchandise at various delivery locations.
- Collaborated with warehouse staff to streamline pickup and delivery operations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
Co-driver and Mover
Van Noort Movers and Logistics
Rotterdam
01.2014 - 01.2015
- Assisted drivers in navigating routes for efficient deliveries.
- Loaded and unloaded merchandise safely from transport vehicles.
- Maintained clean and organized transport area for operational efficiency.
Department store employee
Strabag
Spijkenisse - Pernis
01.2010 - 01.2011
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Co-driver and loader of garbage trucks
Reinis N.V city cleaning Spijkenisse
Spijkenisse
01.2005 - 01.2010
- Operated city cleaning vehicles to enhance street maintenance effectiveness.
- Conducted regular safety checks on equipment and tools before use.
- Collaborated with team members to clear debris, ensuring cleanliness in public spaces.
- Executed cleaning schedules to guarantee timely completion of assigned tasks.
Workshop employee
Solide fire protection
Spijkenisse
01.2003 - 01.2005
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
- Completed day-to-day duties accurately and efficiently.
- Executed tasks effectively successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
General warehouse and forwarding employee
Stute - Kuhne and Nagel Logistics
Moerdijk
01.2001 - 01.2003
- Executed daily tasks with attention to detail, ensuring accuracy and efficiency in operations.
- Collaborated with diverse coworkers to meet objectives and resolve product-related issues effectively.
- Proposed ideas and solutions that led to improved collaboration and outcomes within the team.
Forkliftdriver, Teamleader
Vermaat Cargo & Holding
Rotterdam
2001 - 2001
- Directed forklift operations to enhance efficiency in warehouse logistics, ensuring timely delivery of goods.
- Oversaw automated transport systems to enhance delivery efficiency of tools and parts.
- Managed relocations to streamline internal and external operational processes.
- Coordinated staff activities to optimize workflow and achieve production targets.
- Operated cutback machine for precise material processing, achieving consistent high-quality output.
- Handled repairs of second-hand furniture for resale while maintaining quality standards.
- Communicated work orders to purchasing and finance departments for timely execution.
- Conducted stock counts and quality control, reporting findings to inventory management.
Education
Civil Engineering - Carpenter Training and internship
Regional School Rijnmond North
Schiedam01-1996
VMBO - Civil Engineering, Carpenter and Joinery
Penta college - De Oude Maas
Spijkenisse01-1994
Skills
- Technical support operations
- Desktop support expertise
- Incident resolution strategies
- Software troubleshooting
- Hardware troubleshooting skills
- Network configuration expertise
- TCP/IP and WAN
- Windows operating systems proficiency
- Windows XP/Vista
- Microsoft 365 administration expertise
- Application installation skills
- Software update installation expertise
- Mobile troubleshooting
- Data analysis techniques
- Diagnostic software skills
- Backup management
- Task prioritization strategies
- Call center experience
- Client engagement
- Customer assessment
- Client orientation skills
- Document comprehension
- Strategic thinking abilities
- Telephone etiquette
- Microsoft Office proficiency
- Task prioritization strategies
References
References available upon request.
Hobbies and Interests
- Booker
- Promoter
- Management
- Moonshine Music
- EU
- Concert, Tour and Festival promotions and bookings, 01/01/03, Present
- Tour management
- Advertising tours and concerts on social media
Languages
Dutch
Native
Native
English
Advanced (C1)
C1
German
Beginner (A1)
A1
Timeline
Technical Support
Foundever
05.2023 - Current
Technical Service Support
Kompernass mBH
01.2019 - 01.2022
Machine operator and Logistics
Mülheim Pipe Coatings
01.2016 - 01.2019
Co-driver and Mover
Piekfijn Department Store / Transport (Roteb)
01.2015 - 01.2016
Co-driver and Mover
Van Noort Movers and Logistics
01.2014 - 01.2015
Department store employee
Strabag
01.2010 - 01.2011
Co-driver and loader of garbage trucks
Reinis N.V city cleaning Spijkenisse
01.2005 - 01.2010
Workshop employee
Solide fire protection
01.2003 - 01.2005
General warehouse and forwarding employee
Stute - Kuhne and Nagel Logistics
01.2001 - 01.2003
Forkliftdriver, Teamleader
Vermaat Cargo & Holding
2001 - 2001
Civil Engineering - Carpenter Training and internship
Regional School Rijnmond North
VMBO - Civil Engineering, Carpenter and Joinery
Penta college - De Oude Maas