RAMON OLALLA
Madrid
Summary
IT professional with over 23 years’ experience working for a broad range of leading companies both in the UK, Portugal, France and Spain. Strong business and IT skills gained from a career in service delivery and support including the management of large network migrations for various international clients. Most recently working within IT Service Management, business planning, delivering and supporting physical and virtual IT services. In addition to my technical skills, I also have interpersonal and communication skills, leadership, management, a profound understanding of the Spanish language, a high level of customer service and commitment to objectives whether as a result of working in a team or on my own.
Overview
21
21
years of professional experience
Work History
IT Support Services – BAU TEAM LEAD AND EMEA COORDINATOR
MICROSOFT/AIG
Madrid
01.2015 - Current
- Company Overview: IT Support Services – BAU TEAM LEAD AND EMEA COORDINATOR (18-man team) - Services covering EMEA user base
- Preparing the Windows 10 rollout at EUIPO and ALSTOM clients including SCCM builds and UAT Testing
- IT Support Services – BAU TEAM LEAD AND EMEA COORDINATOR (18-man team) - Services covering EMEA user base
IT Customer Support & Infrastructure Manager
JTI – JAPAN TABACO INTERNATIONAL
Madrid
01.2017 - 12.2017
- Managing the design, implementation, maintenance/development of a reliable, efficient and secure Information Technology Infrastructure and Communication Systems within Madrid and Portugal office
- Lead and maintain the DRP infrastructure for Spain and Portugal market
- Management of the global IT department, End to End Project Management and KPI's
- Management of the Market IT budget and accounting processes, in order to have it under control, providing cost effective solutions
- Management of new technology solutions available to us and proposals of the same adapting them to our business needs
- Head of 11-man team
O365 Rollout Project – Desktop Refresh
WIGGLE LTD
Portsmouth
06.2014 - 12.2014
Desktop Transformation
AVIS Budget
Madrid
09.2012 - 04.2013
- Company Overview: Desktop transformation (VDI) and data centre consolidation project for Avis Budget Europe – 30 Man EMEA Team
- Active Directory, AppSense, App- V, Citrix XenApp/XenDesktop, UAT Testing, IE 6-11, Office 2003/10, TPV, VDI, Windows 7
- Desktop transformation (VDI) and data centre consolidation project for Avis Budget Europe – 30 Man EMEA Team
TEAM LEAD
ELECTROLUX
Madrid
09.2013 - 03.2013
- Company Overview: TEAM LEAD (8-man team): Rollout and Desktop refresh, OS/Domain Migration and Data consolidation project for Electrolux EUROPE
- TEAM LEAD (8-man team): Rollout and Desktop refresh, OS/Domain Migration and Data consolidation project for Electrolux EUROPE
TEAM LEAD
COCA COLA
Madrid
01.2011 - 01.2012
- Company Overview: TEAM LEAD (4-man team): Migration to new OS, SSD hard drive upgrade, application, and data migration - TCCC project covering Spain and Portugal
- Datacentre management
- TEAM LEAD (4-man team): Migration to new OS, SSD hard drive upgrade, application, and data migration - TCCC project covering Spain and Portugal
IT Project Coordinator
HARBOR SECURITIES
Madrid
10.2004 - 03.2006
- Planning, implantation and management of an office deployment; a large emphasis on project/account management, the management of relations with suppliers and employees, design of solutions, commercial planning and communication management
- Providing emergency call out cover and administer local 3rd party support
- Data Centre, Exchange and Active Directory Management
Desktop and BackOffice Support
ROYAL BANK OF SCOTLAND
Madrid
05.2004 - 09.2004
- Working as sole IT support for the RBS Madrid branch office
- Providing general desktop and server support, ensuring service delivery meets the agreed SLA’s, managing customer liaisons, providing emergency call out cover and administering local 3rd party support
- Support for 50 XP/W2K/NT4 users
Migration Support
OHIM (Office for Harmonization in the Internal Market)
Alicante
01.2004 - 04.2004
- Incident Management and resolution - assistant to the Helpdesk Manager and under his instructions following OHIM procedures during a desktop migration from NT4 to XP
- Duties include recording incidents resolving 1st line hardware software and procedural faults, selecting technical support groups, configuration/installation of software and assistance to the system administrator
- Support for over 1500 XP/NT4 users
Education
Microsoft 365 Certified: Fundamentals - SaaS implementing Microsoft 365 cloud services
01.2022
ITIL V3 Foundation -
01.2011
Access to university course - Maths, Spanish, Business Studies, History and English
UNED
Madrid, Spain01.2005
Installing, Configuring, and Administering Microsoft Windows XP - Microsoft Office User Specialist, Outlook XP
01.2004
MCP Implementing and Supporting WIN98 -
01.2002
NVQ LEVEL 3 - Retail Management Course included: Merchandising, Customer Relations, Health/Safety and Team Management
DHP Training
Chesterfield, UK01.1998
BTEC NATIONAL DIPLOMA - Business and Finance, Statistics, Computer and European Studies
High Peak College
Buxton, UK01.1995
GCSE - Obtained GCSE grades A-C in nine subjects including Spanish, English, Maths and Physics
St.Mary’s R.C. High School
Chesterfield, UK01.1992
Skills
- Active Directory
- Android/Apple PDA
- Azure
- Blackberry
- Change Management
- Cisco
- Citrix XenApp/XenDesktop
- Cybersecurity
- Dameware
- Exchange Online
- Firewall
- Front Office
- Service Now
- ITIL
- Linux
- Microsoft 365
- Migration
- MS Exchange 2013 Administration and Mailbox Management
- MS Teams
- Networking
- OneDrive
- PowerShell
- Problem-Solving
- Project Management
- Remedy
- SAP
- SCCM
- SharePoint
- VDI
- Video Conferencing
- VmWare
- VOIP
- VPN
- Windows 7-10
- Windows 2008 Server
- Wireless AP
Websites
Languages
Mother tongue, Native Level (written and spoken), Basic Level, Intermediate Level (spoken), Intermediate Level (spoken)
Personal Information
Date of Birth: 07/20/75
Birth Location
Madrid, Madrid, Spain
Timeline
IT Customer Support & Infrastructure Manager
JTI – JAPAN TABACO INTERNATIONAL
01.2017 - 12.2017
IT Support Services – BAU TEAM LEAD AND EMEA COORDINATOR
MICROSOFT/AIG
01.2015 - Current
O365 Rollout Project – Desktop Refresh
WIGGLE LTD
06.2014 - 12.2014
TEAM LEAD
ELECTROLUX
09.2013 - 03.2013
Desktop Transformation
AVIS Budget
09.2012 - 04.2013
TEAM LEAD
COCA COLA
01.2011 - 01.2012
IT Project Coordinator
HARBOR SECURITIES
10.2004 - 03.2006
Desktop and BackOffice Support
ROYAL BANK OF SCOTLAND
05.2004 - 09.2004
Migration Support
OHIM (Office for Harmonization in the Internal Market)
01.2004 - 04.2004
Microsoft 365 Certified: Fundamentals - SaaS implementing Microsoft 365 cloud services
ITIL V3 Foundation -
Access to university course - Maths, Spanish, Business Studies, History and English
UNED
Installing, Configuring, and Administering Microsoft Windows XP - Microsoft Office User Specialist, Outlook XP
MCP Implementing and Supporting WIN98 -
NVQ LEVEL 3 - Retail Management Course included: Merchandising, Customer Relations, Health/Safety and Team Management
DHP Training
BTEC NATIONAL DIPLOMA - Business and Finance, Statistics, Computer and European Studies
High Peak College
GCSE - Obtained GCSE grades A-C in nine subjects including Spanish, English, Maths and Physics
St.Mary’s R.C. High School
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