Esther Hernanz García-Cuenca

· Lead and guide a team of identity and access management professionals across multiple locations globally.

· Manage the entire lifecycle of user identities, including onboarding, changes, and offboarding.

· Ensure compliance with security policies and regulatory requirements in identity management processes.

· Continuously assess and improve identity management processes for efficiency and effectiveness.

· Implement automation solutions to streamline identity lifecycle workflows. Leverage Identity and Access Management (IAM) tools such as SailPoint, ServiceNow, Azure DevOps and others to enhance operations.

· Develop and implement incident response plans for identity-related security incidents.

· Investigate and resolve identity-related issues and discrepancies.

· Collaborate with IT, HR, security, and other relevant teams to align identity management with overall organizational goals.

· Communicate effectively with stakeholders and provide regular updates on identity lifecycle activities.

· Integrate Agile principles into identity lifecycle management processes to enhance adaptability and responsiveness.

· Utilize Agile frameworks to promote iterative improvements and continuous delivery.

Supervise and guide IAM team members in Spain.
Communicate project goals, expectations, and updates to team members.
Act as a liaison between the team and other stakeholders.
Lead IAM Quality Assurance - Contribute to the service improvement program and seek out new initiatives/ideas
Responsible for new hires training in EMEA

• Maintaining Active Directory infrastructure (150 domain controllers, ~ 350k users, ~ 100k groups, ~ 2k applications)
• SCOM monitoring
• Responsible for creating, maintaining and updating team documentation to ensure clarity and facilitate efficient knowledge sharing.

• Responsible for implementation of continuous improvement in all aspects of IT Service Management as provided by Accenture to its clients. Role involved high degree of statistical analysis and detailed knowledge of Incident Management and Call Routing systems.

• Supported all ID and Security issues (Active Directory, Lotus Notes) for Accenture employees.
• Led team of 3 agents, monitoring all aspects of team performance; responsible for quality reviews and training design and delivery

• Provided 1st line IT Support on English, French and Spanish lines. Applications supported included Windows 2000/XP, Microsoft Office, Lotus Notes, Novell, Remote Connectivity and Networking.