Perla Raad

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Responded to inquiries from callers seeking information.

• My practice was conducted in the restaurant, room service, and banqueting sector
• During my internship i was trained in different fields of work that included being a hostess, server, communicating with clients and customers, receive/deliver orders and preparing conference rooms for special guests.

• Summer'19 (3 weeks program)
• Was exposed to how professional banking issues and transactions are handled and processed
• I handled client's doubts and any information they needed to know, in the call center department