Pedro Hernandez Marmol
Algecias, Spain
Summary
Proven leader with extensive experience in engineering and service management, notably at Viking Life Saving Equipment. Excelled in crew leadership, project management, and innovative problem-solving, driving operational excellence. Skilled in AutoCAD and conflict resolution. Enhanced team performance and project delivery, demonstrating a commitment to quality and efficiency. Fluent in English and Spanish, Bring a track record of success in high-stakes environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Service Manager
Viking Life Saving Equipment
01.2016 - Current
- Met with customers to discuss service needs and develop effective and practical solutions..
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased productivity 100% in 8 years with increasing 88% of new staff.
Marine Surveyor
American Bureau of Shipping
08.2008 - 08.2015
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Surveys on new constructions and existing vessels, more than 500 vessels surveyed, oil tankers and chemical tankers (>20 years old), LNGs, OSV, Drill ships, MODUs, Bulk carriers, containers ships, submarine and mega-yachts. Annual surveys, Special surveys and dry-dockings. Inspections on machinery, deck equipment and structure (>2500 internal examinations of structural tanks), preventative, predictive and corrective maintenance systems, welding surveyor, ILO surveys. Vendor Surveys electrical manufacturers and steel casting and forging factories.
Senior Project Engineer
Astilleros De Huelva
04.2007 - 08.2008
- Assessed scope and requirements to assist with project design determinations.
- Developed accurate technical drawings to direct successful engineering projects.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Managed projects effectively to deliver finished work on time.
- Collaborated with other departments to facilitate successful project completion.
- Documented and developed engineering procedures and processes.
- Assisted in developing cost-effective solutions to engineering problems.
- Verified construction documentation to meet client requirements and vision.
- Led engineering teams to successfully complete projects on time and within budget.
- Trained and mentored junior engineers, providing guidance and direction.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Developed and implemented procedures to verify compliance with engineering standards.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Developed high-quality engineering designs and plans to meet industry standards.
- Complete Engineering project of Chemical carrier IMO II, III and oil tanker, buildings C826- C827, 8600 GT, REGISTRO ITALIANO NAVALE (RINA) C + Oil tanker - Chemical Carrier, ESP Unrestricted Navigation + Star Hull + PMS + AUT-UMS + AUT IMS + AUT-PORT + AVM-APS, Clean Sea, Clean Air, Covent, IN Water Survey, Manovr., Monshaft, SYS-NEQ1, Cargo Control, VCS, SPM, Italian flag. Name of Vessel DANTE A.
- Complete Engineering project of Supply Vessel + well intervention constructions C845-C846 with Det Norske Veritas +1A1 – Well Intervention Unit 1 - SF - E0 - Dynpos AUTRO -DK(+) - HELDK-S – LFL* - COMF-V(3) – Clean Class, UK flag.
- Assist on finalize other projects RO-RO vessel DNV class SEATRUCK CLIPPER, P-Series, NB C820-824, Outfitting and systems.
Purchasing Manager / Assistant of Shipyard Director
Factoría Naval Marín S.A.
10.2004 - 04.2007
- Purchased new products and oversaw inventory stocking and availability.
- Implemented policies to reduce cost and eliminate waste.
- Sourced vendors, built relationships, and negotiated prices.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Progressed through various purchasing, warehousing and leadership roles.
- Negotiated pricing and terms with vendors to secure best value for company.
- Facilitated resolution of vendor disputes and discrepancies.
- Create scope of supplies, and generate equipment specifications. Evaluate different technical quotation received from suppliers and negotiate scope, payment and delivery terms. Controlling budget of 3 million euros yearly for new buildings.
- Manage all purchases of following new buildings.
- Multipurpose container ship buildings C145-C146 Lloyd's Register + 100A1 IWS Strengthened for Heavy Cargoes, PCWBT +LMC UMS SCM. 2960GT, Fuel MDO, Spanish flag. Name of vessel ANGON.
- Multipurpose container ships buildings C149-C150-C151-C152-C153 LLOYD'S REGISTER, + 100A1 Strengthened for heavy cargoes, +LMC UMS, with descriptive notation (Steel reels 30 t. / Spoon 9 t.) CONTAINERS IN HOLD, fuel IFO 180, 2960 GT, Spanish flag.
- Harbour Tug buildings C154-C155-C156-C157, 53 BPT, 260 GT, Bureau Veritas without class, Spanish flag Class III group T of Sevimar, Spanish flag.
- Lifesaving and rescue ship building C147 of Bureau Veritas + HULL ● MACH, UNRESTRICTED NAVIGATION SPECIAL SERVICE, 50 BPT, 560 GT, Spanish flag.
- Manage of all purchases of more than 100 repaired vessels.
Education
No Degree - Maritime Studies
Viking Life Saving Equipment
Esbjerg, Denmark03.2024
No Degree - Maritime Industry
American Bureau of Shipping Academy
Houston, Tx07.2010
Post Graduate Course - Logistics And Purchase Negotiations
Universidad De Vigo
Vigo, Spain02.2007
Master of Science - Naval Architecture / Engine And Nuclear Propulsion
Escuela Técnica Superior De Ingeniería Naval / UPM
Madrid, Spain02.2003
Skills
- Crew Leadership and People Management
- Culture development
- Resource Allocation, Work Planning and Prioritization
- Estimating and Quoting, Budget Control
- New Employee Hiring, Employee Training and Development, Employee Supervision, Staff Supervision, Conflict Resolution
- Engineering Design, Material Selection, Design review, Risk Assessment, Scope Definition and Specification Review
- Proficient in AutoCAD, Microstation, Defcar, Maxsurf, C, Visual basic, Excel VBA and hardware mount and repair IT specialist, IT development
- Customer Service Management, After-sales support
- Project Management, Problem-solving abilities and Decision-Making
- Trustworthy and Honest
- Quality Assurance, Internal audits, External Audits, ISO audits, RO Class audits, Service Excellence audits
- Machinery inspection, investigations reports, Survey onboard vessels and new buildings
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
Viking Life Saving Equipment
01.2016 - Current
Marine Surveyor
American Bureau of Shipping
08.2008 - 08.2015
Senior Project Engineer
Astilleros De Huelva
04.2007 - 08.2008
Purchasing Manager / Assistant of Shipyard Director
Factoría Naval Marín S.A.
10.2004 - 04.2007
No Degree - Maritime Studies
Viking Life Saving Equipment
No Degree - Maritime Industry
American Bureau of Shipping Academy
Post Graduate Course - Logistics And Purchase Negotiations
Universidad De Vigo
Master of Science - Naval Architecture / Engine And Nuclear Propulsion
Escuela Técnica Superior De Ingeniería Naval / UPM
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