Patrick Fueldner

• Lead the newly established Digital Enablement team, formed by integrating Digital Adoption (WalkMe & Learning Experience Design) and Change Management functions.
• Define and drive the team’s unified value proposition, finding synergies, and aligning digital adoption, learning, and change management to support Nestlé’s digital transformation initiatives.
• Oversee the development and execution of digital adoption strategies, user training programs, and change management plans for global IT solutions and the Everyday AI program.
• Foster cross-functional collaboration to maximize synergies, optimize resource allocation, and deliver measurable business value.

Key Achievements:

• Successfully merged three distinct teams into a cohesive, high-performing Digital Enablement unit with a shared vision and objectives.
• Change and Learning initiatives are contributing to achieving Nestlé's objective of 75,000 users of AI solutions.
• Achieved 163k hours of productivity returned to the business in Q1/25 by users interacting with Digital Adoption solutions.
• Enhanced change management effectiveness, reducing resistance and accelerating time-to-value for key IT projects.

Strategic Goals:

• Establish Digital Enablement as a center of excellence for digital adoption and change management across Nestlé’s global IT landscape.
• Expand the team’s influence by partnering with stakeholders to embed digital enablement best practices in all major transformation initiatives.
• Continuously refine the team’s value proposition and measurement framework to ensure alignment with evolving business needs.
• Drive a culture of continuous learning and digital fluency, empowering employees to fully leverage Nestlé’s digital capabilities.

• Directed a team of experts specializing in Digital Adoption and Learning & Development.
• Led digital adoption and learning experience initiatives to enhance the digital employee experience across Nestlé.
• Collaborated with cross-functional teams to implement innovative digital solutions, addressing IT friction points and streamlining business processes.
• Championed digital innovation and transformation, driving impactful change throughout the organization.
• Managed security, compliance, vendor relationships, and IT performance for our applications to ensure robust and effective digital adoption strategies.

Key Achievements:

• My team's contributions to the implementation of Nestlé's Generative AI solution won the Nestlé CIO Award in 2023.
• Realizer Award 2023: Best Employee Experience (Winner)
• Implemented a dual approach to measuring the success and value of digital adoption projects.
• Expanded the reach our our Center of Excellence beyond our IT Stream by helping establish satellite COEs and Digital Adoption hackathons.
• Established WalkMe as a strategic contributor to success in major IT initiatives.

• Developed and evolved Nestlé’s digital adoption strategy, identifying and addressing opportunities for IT process improvement across the organization.
• Collaborated with stakeholders from all departments and functions to understand business needs and design impactful WalkMe solutions.
• Managed an external team of engineers to deliver WalkMe implementations that streamline operations and enhance employee efficiency.
• Drove continuous optimization of digital adoption initiatives to maximize business value and user experience.

Key Achievements:

• 2022 Nestlé CIO Award for Empowering Nestlé's Workforce to Succeed
• 2022 WalkMe Realizer Award for Operational Excellence
• Created scalable expansion and onboarding strategy for WalkMe
• Expanded WalkMe to 40 applications

• Led the onboarding of Nestlé’s Digital Adoption Platform within just six weeks.
• Conducted technical assessments to analyze software compatibility and optimize digital adoption solutions.
• Played a key role in the the creation of the Digital Adoption Center of Excellence, onboarding new team members and external service providers.
• Oversaw security activities, including risk assessments, mitigation planning, and compliance checks.
• Guided content builders in best practices for developing digital adoption solutions.
• Developed business intelligence dashboards for insights on adoption levels and user engagement.

• Designed and implemented a global program integrating performance support tools for Nestlé business units.
• Supported Learning & Training Leads in rollout and adoption of the Embedded Learning Program.
• Collaborated with contractors, providing guidance to ensure quality and consistency.
• Standardized content processes, advising teams on tailored training strategies for end-users.
• Published content in various formats based on project requirements.
• Led multi-language authoring and publishing efforts for global accessibility.
• Established scalable performance support architecture adopted across business units.

• Managed multilingual translation projects for global clients, ensuring timely and quality content delivery.
• Provided translation consulting and maintained terminology databases for accuracy.
• Created HTML5 and CSS documentation knowledge bases using MadCap Flare.
• Enhanced SDL WorldServer platform and trained users on localization tools.
• Oversaw vendor relations and enabled machine translation self-service for clients.
• Delivered complex localization projects for diverse stakeholders.
• Improved translation workflows through user training and platform upgrades.
• Established terminology management practices, enhancing communication quality.

Managed global, regional, and local localization projects across marketing, sales, education, and technical publications. Acted as liaison with internal stakeholders to define localization needs, managed budgets, and coordinated with external vendors to ensure timely project delivery. Led terminology management for 15 languages and supported the team on technical and tool-related issues, including the implementation of new translation management solutions.

Conducted linguistic and technical reviews of localized content for Sales, Marketing, and Professional Services. Managed EMEA and global localization projects, budgets, and external vendors. Led German style guide and terminology management, supported terminology tools and glossaries for 10+ languages, and provided team support for SDL TMS.