Patrick O'Brien
Web Developer
Barcelona
Summary
As a recent graduate of NuCamp Full Stack Web and Mobile Development bootcamp and a self-taught developer, I have gained valuable training and hands-on experience with front-end and back-end technologies. With a background in Business Administration, experience in customer service, sales, and teaching, and a passion for web development, I am confident in my ability to thrive as a junior front end web developer.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Freelance Web Developer
HP Online Store
Barcelona
01.2023 - Current
- Developed and implemented a MERN application called the HP Notepad, which is currently used by WebHelp Spain as a tool to create dynamic email templates on the fly
- Created various tools within the HP Notepad to track shipments, calculate VAT, and provide a daily dashboard section that pulls from various APIs using a nodecron job to gather horoscope, weather, and news data every morning
- Collaborated with colleagues to gather requirements, provide regular updates, and ensure the application remained functional and efficient
Customer Service & Sales Representative
HP Online Store
Barcelona
01.2021 - Current
- Handle inbound phone, chat, and email post-sales service requests for orders placed on the HP Store, UK Market
- Coordinate between the warehouse, security team, and finance team to ensure deliveries, returns, and refunds are sent according to SLA
- Manage CRM software and other internal communication tools
- Consistently met productivity and service level quota
Support Agent
Match.com
Barcelona
06.2017 - 01.2021
- Assist customers in site navigation, manage subscriptions, payments, and refunds, troubleshoot site issues
- Investigate fraudulent users, coordinate with Safety Team to minimize risk
Private English Tutor
Kids&Us
Barcelona
09.2016 - 01.2019
- Customized classes to individual students needs in a variety of topics, largely conversation based
Restaurant Manager
Mi Madre's Restaurant
Austin, Texas
06.2014 - 09.2016
- Delegated opening, closing duties, maintained daily operations of restaurant
- In charge of training new employees, training material, one to one feedback
- Organized company wide training of Point of Sales operating system, in English and Spanish
Education
Bachelor of Science - Business Administration
08.2008 - 05.2012
Certificate of Completion - Web Development
01.2022 - 06.2023
Skills
User Experience Design
Timeline
Freelance Web Developer - HP Online Store
01.2023 - Current
NuCamp Full Stack Bootcamp - Certificate of Completion, Web Development
01.2022 - 06.2023
Customer Service & Sales Representative - HP Online Store
01.2021 - Current
Support Agent - Match.com
06.2017 - 01.2021
Private English Tutor - Kids&Us
09.2016 - 01.2019
Restaurant Manager - Mi Madre's Restaurant
06.2014 - 09.2016
University of Connecticut - Bachelor of Science, Business Administration
08.2008 - 05.2012
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