Patrick O'Brien
Barcelona
Summary
As a recent graduate of NuCamp Full Stack Web and Mobile Development Bootcamp and a self-taught developer, I have gained valuable training and hands-on experience with front-end and back-end technologies. With a background in Business Administration, experience in customer service, sales, and teaching, and a passion for web development, I am confident in my ability to thrive as a Junior Web Developer.
Overview
9
9
years of professional experience
Work History
Freelance Web Developer
WebHelp - Hewlett-Packard
Barcelona
01.2023 - Current
- Developed and implemented a MERN application called the HP Notepad, which is currently used by WebHelp Spain as a tool to create dynamic email templates on the fly
- Created various tools within the HP Notepad to track shipments, calculate VAT, and provide a daily dashboard section that pulls from various APIs using a nodecron job to gather horoscope, weather, and news data every morning
- Collaborated with colleagues to gather requirements, provide regular updates, and ensure the application remained functional and efficient
Customer Service & Sales Representative
WebHelp - Hewlett-Packard
Barcelona
01.2021 - Current
- Handle inbound phone, chat, and email post-sales service requests for orders placed on the HP Store, UK Market
- Coordinate between the warehouse, security team, and finance team to ensure deliveries, returns, and refunds are sent according to SLA
- Manage CRM software and other internal communication tools
- Consistently met productivity and service level quota
Support Agent
Match.com
Barcelona
06.2018 - 01.2021
- Assist customers in site navigation, manage subscriptions, payments, and refunds, troubleshoot site issues
- Investigate fraudulent users, coordinate with Safety Team to minimize risk
Private English Teacher
Self-Employed
Barcelona
09.2016 - 06.2018
- Customized classes to individual students needs across all levels in a variety of topics, largely conversation based
Restaurant Manager
Mi Madre's
Austin, Texas
06.2014 - 09.2016
- Delegated opening, closing duties, maintained daily operations of restaurant
- In charge of training new employees, training material, one to one feedback
- Organized company wide training of Point of Sales operating system, in English and Spanish
Education
Certificate of Completion - Web Development
06.2022
- Front end: HTML, CSS, Javascript, Bootstrap, React, React Native
- Back end: NodeJS, Express, MongoDB
Bachelor of Science - Business Administration And Management
05.2012
- GPA 3.3/4
- Major in Management, Concentration in Entrepreneurial Studies
Skills
- User Experience Design
- Version Control Systems: Git, Github
- Front-End Programming: HTML5, CSS3, React
- Back-End Programming: Nodejs, MongoDB, Express
- Design Software: Photoshop, Figma
- Responsive Web Design
- CRM and Microsoft Dynamics, 3W
Languages
English
First Language
Spanish
Upper Intermediate
B2
Websites
Timeline
Freelance Web Developer - WebHelp - Hewlett-Packard
01.2023 - Current
Customer Service & Sales Representative - WebHelp - Hewlett-Packard
01.2021 - Current
Support Agent - Match.com
06.2018 - 01.2021
Private English Teacher - Self-Employed
09.2016 - 06.2018
Restaurant Manager - Mi Madre's
06.2014 - 09.2016
NuCamp Full Stack Web + Mobile Development - Certificate of Completion, Web Development
University of Connecticut - Bachelor of Science, Business Administration And Management
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