NATASHA MARQUEZ
Barcelona
Summary
Professional with deep expertise in subject matter, prepared to drive impactful outcomes. Proven ability to deliver results through collaborative teamwork and adaptability. Skilled in research, analysis, and effective communication. Known for reliability and strong focus on meeting organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Risk Specialist
Teleperformance
11.2023 - Current
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Handled request's and claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
Subject Matter Expert (SME) Mentoring
Teleperformance
08.2023 - Current
- Created and managed project plans, timelines and budgets.
- Conducted in-depth research to stay ahead of industry trends, ensuring company's solutions remained competitive.
- Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
Customer Service Agent
Vodafone
07.2021 - 02.2023
- Communication skills, effectively assisting customers with inquiries and product-related issues
- Effective time management allowed me to meet performance targets and deliver timely responses to customer inquiries
- Building strong customer relationships through attentive service and personalized interactions was a key focus of my role
- Effective communication with customers while diagnosing the issue via email, online chat, or phone
- Handled customer complaints and grievances diplomatically
- Adaptability to work in a dynamic environment
Administrative Assistant
Carns RP, SA
02.2019 - 02.2020
- As an administrative assistant at this wholesale meat distributor, my role was fundamental in the efficient and effective management of daily operations, providing comprehensive administrative support to ensure the smooth functioning of the business
- Maintained and managed accurate and up-to-date records, including billing, inventory, customer orders, and relevant legal documentation
- Provided support to customers and suppliers, managing communications via phone, email, or in person, responding to inquiries, and resolving issues
- Monitored and updated inventory levels, tracking stock
Education
Master - Digital Marketing
GADE Business school
01.2020
Full Stack Web Development -
Ironhack academy
04.2025
Bachelor's - Social Communication, Marketing, and Public Relations
Arturo Michelena University
01.2018
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Strategic thinking
- Innovative mindset
- Attention to detail
- Active listening
- Excellent communication
- Problem-solving
Certification
2023 Security Savant
Role Skills - Fintech - Level V
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Accomplishments
- Documented and resolved gaps in workflows to assist the product specialist, which led to improved project metrics.
- Achieved great results by creating and introducing quizzes and games to the trainings.
- Used google slides to create fake tickets with common study cases to help the trainees to achieve the desired results on the trainings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Salesforce
Microsoft Office
Google sites, slides, spreadsheets
Zendesk
Visual Studio Code
Timeline
Risk Specialist
Teleperformance
11.2023 - Current
Subject Matter Expert (SME) Mentoring
Teleperformance
08.2023 - Current
Customer Service Agent
Vodafone
07.2021 - 02.2023
Administrative Assistant
Carns RP, SA
02.2019 - 02.2020
Full Stack Web Development -
Ironhack academy
Bachelor's - Social Communication, Marketing, and Public Relations
Arturo Michelena University
Master - Digital Marketing
GADE Business school
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance