Giulia Bissacco
Barcelona
Summary
Motivated and adaptable professional with a strong background in sales, customer service, and problem-solving. Excels in dynamic environments, with a focus on effective communication, attention to detail, and teamwork. Fluent in Italian and English, with a working knowledge of Spanish. Collaborates well with diverse teams and builds strong relationships. Eager to bring skills, enthusiasm, and dedication to a role that contributes to business success and personal growth.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Dogfy Diet
10.2023 - 01.2025
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Managed approximately 150 calls, averaging 2 hours of talk time per day, maintaining consistent communication with both new and existing clients.
Commercial Advisor
Emagister
05.2023 - 09.2023
- Assisting clients/students with the enrolment to the courses through phone calls and e mails
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Managed approximately 200 calls, averaging 2 hours of talk time per day, maintaining consistent communication with both new and existing clients.
Sales Specilist
Mercury Advertising
07.2022 - 02.2023
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Managed 180 clients per day through calls, emails and chat
Account Manager
Fx Trade
01.2022 - 06.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed approximately 400 calls, averaging 4 hours of talk time per day, maintaining consistent communication with both new and existing clients, conversion rate 1 in 3 or higher.
Senior Account Manager
Fx Bfi Broker
07.2021 - 12.2021
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Worked with customers to develop strategic business and account plans.
- Build and maintain relationships with new and existing clients ensuring customer satisfaction through professional communication, promoting the company's products and services in an effective manner
- Handled approximately 400 daily, averaging 5 hours of talk time per day, maintaining consistent engagement with new and existing clients, and achieving a client retention rate of 40%.
Game Presenter
Evolution Gaming, Casino' Online Lottomatica
09.2015 - 06.2021
- Host and deal a variety of casino games on camera in a live studio for real players in a rotating shift environment
- Delivered an exceptional live player experience by strictly following game rules and procedures, while consistently exceeding performance targets with excellence
- Recognized as Best Dealer of the Month, Best Professional, and Best Employee for outstanding performance, professionalism, and dedication
Education
High School Diploma -
A.G. Pujatti
Sacile (PN)06.2008
High School Diploma -
Am Language
Malta05.2015
Skills
- Customer Support and Sales: Strong ability to build customer relationships, handle queries, and promote products
- Problem-Solving & Resolution: Efficient in addressing customer concerns and ensuring satisfaction
- Process Optimization: Skilled in improving workflows to save time and enhance efficiency
- Technical Proficiency: CRM systems, Outlook, Microsoft Office Suite (Excel, Word), and digital research
- Regulatory Compliance: Knowledge of KYC procedures and payment processing
- Communication & Teamwork: Excellent interpersonal skills, adaptable to multicultural environments
- Work Under Pressure: Comfortable in fast-paced and shift-based roles
- Goal-oriented mindset
- Customer relationship building
Languages
Mother tongue: Italian
Fluent English: B2/C1
Spanish: B2
Timeline
Sales Development Representative
Dogfy Diet
10.2023 - 01.2025
Commercial Advisor
Emagister
05.2023 - 09.2023
Sales Specilist
Mercury Advertising
07.2022 - 02.2023
Account Manager
Fx Trade
01.2022 - 06.2022
Senior Account Manager
Fx Bfi Broker
07.2021 - 12.2021
Game Presenter
Evolution Gaming, Casino' Online Lottomatica
09.2015 - 06.2021
High School Diploma -
A.G. Pujatti
High School Diploma -
Am Language
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