Miren Itsaso Guetaria
San Sebastián
Summary
Accomplished Head of Administration at Lasa Trokel, adept in Operations Management and fostering strong stakeholder relationships, significantly enhanced productivity and contributed to company growth. Mastered resource management, reducing overhead costs, and excelled in strategic planning and customer service excellence, demonstrating a keen attention to detail and a results-driven approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Head of Administration, Sales and Customer Care
Lasa Trokel
Ibarra
02.1998 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, leading to increased productivity.
- Fostered strong stakeholder relationships both internally and externally through clear communication and proactive engagement.
- Reduced overhead costs through effective resource management and budgeting practices.
- Provided data-driven insights into operational performance by conducting regular analyses on key metrics.
- Contributed significantly to overall company growth by successfully managing all aspects of administrative functions while maintaining a strong focus on customer service excellence throughout the organization.
- Collaborated with senior leadership to develop strategic plans aimed at achieving organizational objectives.
Skills
- Organizational Leadership
- Operations Management
- Document Management
- Internal Communications
- Meeting facilitation
- Human Resources Management
- Customer Service
- Attention on Details
- Team Collaboration
- Decision-Making
- Office Administration
- Team Building and Leadership
- Flexible Schedule
- Employee Supervision
- Work Planning and Prioritization
- Office Management
- Relationship Development
- Staff Management
- Goal Setting
- Strategic Planning
- Documentation And Reporting
- Continuous Improvement
- Data Confidentiality
- Operations Oversight
Languages
Spanish
Bilingual or Proficient (C2)
Basque
Bilingual or Proficient (C2)
French
Beginner (A1)
English
Upper intermediate (B2)
Additional Information
Many courses relationed to Sales Customer Care and Psychilogy of Sales
Certification
First Certificate in English FCE
University of Cambridge
Timeline
Head of Administration, Sales and Customer Care
Lasa Trokel
02.1998 - Current