Mila Wairata

• Making impact by showing companies how to make most out of this global HR and Payroll system
• Guiding them each step during implementation and data migration process
• Set up new master (client onboarding) presentations and assist with new instruction videos which are now actively used by consultants for all Dutch migration clients for FY23
• Actively looking at customer journey to improve customer experience.
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Actively listened to customers' requests, confirming full understanding before addressing concerns

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• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Increased sales by 10% for Dutch market.
• Managed and lead team of 27 people.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

• Gather documentation from different stakeholders: client, operation, local finance & other teams
• Perform 100% compliance check on information and documents received
• Process consultant, client or/and candidate information & documentation - including purchase order, contract, expenses and or timesheet
• Capture specificities, work closely with different teams to produce & send invoices or contracts according to requirements
• Generate, manage & update 80% of reports for business needs & performance reporting
• Led projects and analyzed data to identify opportunities for improvement

• Resolve administrative e-mails from suppliers, landlords, Global Payment Team and business centers with queries regarding supplier invoices, book invoices on global level. Mainly hand over cost / invoice anomalies to Cost Control, manage new supplier set up for EMEA.
• Complete and established all administrative tasks for Accounts Payable team, Dutch market.
• Handled over 40 payroll and other day-to-day financial transactions while maintaining long-term goals

• Globally answering calls and emails from customers and centers with queries regarding their statement of account, retainer deposit, invoices, payment method, center bookings and memberships overachieving daily target which increased by more than 10%
• Help out with pilots to improve customer service and experience by being their contact person during and after their onboarding process. Evaluate findings with center teams
• Escalate and communicate with Global Service Centre regarding financial aspects

• Helping customers to improve their future by providing financial advise and guide them through transition into this virtual world
• Responsible for opening and closing 3 different ING offices, providing reliable and expert advice on financial issues,
• Creating weekly work schedules for all office colleagues, while keeping their correct work and life balance in mind
• Motivating colleagues and customers while being Digital Coach for three ING offices. Increased use of digital banking with 40%
• Attended financial events and meetings, stayed up to date about digital technology and kept colleagues and customers up to date

• Responsible for purchase, sale and presentation of Small Domestic Appliances and Major Domestic Appliances
• Co-responsible for determining item prices and assortment
• Make purchase calls and maintenance contacts with suppliers
• Set up product ads and track developments on market
• Responsible for entire sales team and keep hourly registration
• Coach and motivate team consisting of +20 employees every workday while focusing on targets and sales. Increased sales with 15%
• Provide training and supervised while performing under pressure.

• Performed freelance work being Project manager, Office Manager and Event planner, guest speaker, (radio) host, employee production and text writer for various organizations
• Attended and organized board meetings in Dutch art sector for over 50 members
• Organized international events for 300 to 500 people, collaborated with well known magazines, newspapers. Compiling press releases, focused on promotion and brand awareness for companies via diverse channels.
• Lead various teams with total of 208 employees