Michael Partovi

https://www.userlytics.com/

Userlytics is a leading remote user experience research platform that enables organizations to conduct usability testing and gather UX insights through recorded participant interactions.

• Resolved platform and incident issues across EMEA using Zendesk, maintaining 90%+ CSAT and full SLA compliance through ITIL-based workflows
• Delivered QA insights and documented bug reports that accelerated fixes; contributed to JIRA tickets with user feedback and testing notes alongside Product and Engineering
• Built and launched Admin Dashboard Plus (Chrome extension) to automate BD team workflows during an IT support gap; scaled company-wide and named Userlytics’ top operations initiative of 2024
• Developed a custom JavaScript-based data export tool that reduced report generation time by 97% and enabled one-click daily reporting for all studies on the Userlytics Panel
• Created a data visualization and notification system for moderated sessions using Google Apps Script, Notion, and Byteline; improved real-time visibility for recruitment teams
• Integrated real-time IP fraud detection into production; enabled one-click IP validation, replacing manual reviews with a faster, more reliable feature used daily by Support teams

https://www.jaltana.com/

Jaltana is a consulting firm specializing in open-source technologies and free software, focused on designing, implementing, and maintaining Linux-based server infrastructures for mission-critical applications, covering the entire lifecycle from planning to ongoing support.

• Authored internal documentation to support onboarding and operations for Linux-based environments, including Docker, CLI usage, troubleshooting, and system configuration best practices.
• Collaborated with infrastructure engineers to diagnose client-reported issues and relay feedback to improve system reliability and support quality.
• Serve as the first point of contact for customers seeking technical assistance via email.