Summary
Overview
Work History
Education
Skills
Websites
Languages
Internship
Certification
Software
Timeline
Generic

SILVIA CASTRO GONZÁLEZ

Madrid

Summary

Results-driven Office Manager with a proven track record in administrative management and a talent for fostering strong customer relationships. Analytical problem-solving skills, meticulous attention to detail, and collaborative teamwork. Committed to driving company success through independent decision-making and building strong team relationships. Seeking a full-time position to apply interpersonal skills, time management abilities, and problem-solving expertise to drive organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

OFFICE MANAGER

B&B HOTELS
03.2024 - Current
  • • Employee Integration: Facilitating the onboarding and adaptation of new talent, comprehensively managing documentation and onboarding and offboarding processes.
  • Planning and Logistics: Organization of hotel training sessions, logistics management of welcome packs, access management, and coordination of electronic tools.
  • Occupational Risk Prevention and Document Coordination: Supervising medical examinations, managing access to training sessions, and controlling employment documentation.
  • Multi-sector Administrative Support: Providing administrative support at the central offices in Madrid, Barcelona, Portugal, and for self-managed hotels.
  • Strategic Point of Contact: Collaborating with CPO/People Partner to resolve queries and ensure compliance with labor laws and internal policies.
  • Administrative Software Management: Managing the timesheet and vacation tracking system using Personio software.
  • Purchasing and Invoicing Management: Overseeing office-related purchases and managing and archiving invoices

Administrative Assistant

First Workplaces
11.2023 - 01.2024
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

RECEPCIONIST

Grupo Porcel Hoteles
07.2023 - 11.2023
  • Collection of stay fees, management, and coordination of reservations by phone and in person.
  • Billing and collection of extras consumed, such as food, drinks, and calls.
    Booking activities and excursions for guests with partner companies.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed approximately 50-100 incoming calls, emails and faxes per day from customers

GUEST SERVICES REPRESENTATIVE - ROOMS CONTROLLER / SUPERVISOR

Hyatt Hotels Corporation
06.2022 - 06.2023

Strategically plan room and suite allocation to optimize daily and future operations, ensuring a smooth and satisfying guest experience.

  • Ensure efficient communication between the Front Office, Housekeeping, Reservations, and Engineering departments to maximize operational efficiency.
  • Effectively manage queues, VIPs, suites, early check-in, discrepancies, and special requests to maintain high service standards.
  • Collect no-shows and cancellations based on information provided by Reservations and Sales.
  • Foster teamwork to achieve company goals and continuously improve guest satisfaction and loyalty levels for the hotel and the brand
  • Prepared reports on guest satisfaction levels and other metrics.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

TOURISM STRATEGIC PLAN INTERN

Asociación Territorio Emprendimiento, S.L
07.2021 - 09.2021
  • Strategic Tourism Plan project to transform the municipality of Lerma into a preferred destination in Spain. Use of digital office tools, such as Word, Excel, and databases.

Education

Bachelor of Arts - Tourism And Hospitality

University Rey Juan Carlos I
Madrid
03-2022

COURSE - CLOUD COMPUTING

Escuela De Organización Industrial
Madrid
01.2021

Skills

  • Ability to adjust in dynamic situations
  • Initiative-taking
  • Event management
  • Inventory control
  • Prioritization and scheduling
  • Cross-functional teamwork
  • Conflict resolution
  • Driven by curiosity
  • Budget administration

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Korean
Elementary (A2)

Internship

Strategic Tourism Plan Practice, Asociación Territorio Emprendimiento, S.L, Madrid, Spain, 1, Strategic Tourism Plan Project to transform the municipality of Lerma as a preferred destination in Spain., Use of digital office tools, such as Word, Excel and databases.  July 2021 - October 2021 

Certification

  • Payroll and social security management Training - May 2025 - July 2025
  • In-Company "New Ways of Working" Training (Project management, Continuous improvement, Communication, Prioritization...) - March 2025

Software

OPERA Hotel Property Management Solutions

Personio

Colleague Advantage

Amadeus

Monday

Jira

Timeline

OFFICE MANAGER

B&B HOTELS
03.2024 - Current

Administrative Assistant

First Workplaces
11.2023 - 01.2024

RECEPCIONIST

Grupo Porcel Hoteles
07.2023 - 11.2023

GUEST SERVICES REPRESENTATIVE - ROOMS CONTROLLER / SUPERVISOR

Hyatt Hotels Corporation
06.2022 - 06.2023

TOURISM STRATEGIC PLAN INTERN

Asociación Territorio Emprendimiento, S.L
07.2021 - 09.2021

Bachelor of Arts - Tourism And Hospitality

University Rey Juan Carlos I

COURSE - CLOUD COMPUTING

Escuela De Organización Industrial
SILVIA CASTRO GONZÁLEZ