Marina Longas Egido
Barcelona
Summary
A dynamic and adaptable professional with extensive experience in customer service, data analysis, and sales. Known for my versatility and ability to multitask, I thrive in work environments that value commitment, teamwork, and collaboration. My strong digital skills, combined with a proactive and enthusiastic approach, allow me to effectively manage projects and contribute to team success. I excel in high-pressure situations and am passionate about leveraging my diverse skill set to overcome challenges and drive results. Seeking opportunities for professional growth and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Goal Pursuit
Summertime
Samos Island
06.2024 - 11.2024
- Gained valuable experience working in a different area while traveling.
Technical Customer Service
Teleperformance
Athens
01.2023 - 05.2024
- Handled inquiries via phone and email.
- Offered expert support to customers, aiming for first call resolution.
- Maintained current knowledge of company policies.
- Demonstrated empathy towards customers.
- Demonstrated emotional control in worst-case scenarios.
Sales
Winepalace
Barcelona
07.2022 - 01.2023
- Provided exceptional customer service to enhance sales and satisfaction.
- Promoted in-store sales by updating customers on ongoing promotions.
- Diagnosed customer needs by asking open-ended questions.
Personal Goal Pursuit
UOC University
Barcelona
03.2022 - 06.2022
- Utilized time efficiently to complete Bachelor's degree.
Consumable Analyst
HCL Technologies
Lisbon
02.2021 - 02.2022
- Handled Xerox accounts for Spain and Portugal.
- Analyzed customer accounts, pinpointed discrepancies with standards, and addressed key problems.
- Leveraged problem-solving abilities to breakdown challenges, scrutinize solutions and determine outcomes.
- Generated revenue models to monitor alignment with forecasts.
- Acquired new skills rapidly and utilized them effectively in routine tasks, enhancing efficiency.
- Leveraged coordination and planning abilities to meet targets on schedule.
Consumable Support Representative
HCL Technologies
Lisbon
11.2019 - 02.2021
- Point of contact between direct customers and Xerox.
- Maintained an accurate and current database.
- Coordinated with team members and stakeholders to address client issues promptly.
- Executed tasks aligning with relevant standards, policies, and regulations to ensure workplace safety.
- Thrived in high-pressure environments with stringent deadlines.
- Executed daily tasks with precision.
Administrative Assistant
Kids & US
Barcelona
09.2018 - 09.2019
- Managed multi-line phone system, directed calls to appropriate departments, and conveyed messages to team members.
- Coordinated office meetings and client appointments for various staff teams.
- Conducted student tests and completed assessment reports.
- Supplied details on courses, pricing, teaching methods, and various proposed activities.
Partner Change Integration Representative
Sitel
Lisbon
04.2017 - 06.2018
- Point of contact between Sitel and the customer (Amazon).
- Conducted training sessions for agents on new initiatives, enhancing skills.
- Monitored and identified incidents online.
- Performed daily tasks with precision and speed.
- Acquired new skills quickly and incorporated them into everyday duties for improved efficiency and higher productivity.
- Demonstrated consistent success in meeting tight deadlines within a fast-paced environment.
- Solved complex issues through critical analysis and decision-making.
- Addressed challenges, enhanced functionality and maintained high-quality service.
Technical Customer Support Specialist
Sitel
Lisbon
09.2016 - 04.2017
- Handled customer inquiries via phone calls.
- Facilitated seller support by resolving queries promptly during initial contact.
- Documented issues and rerouted clients to appropriate departments.
- Completed company policy training sessions on time.
- Demonstrated empathy and friendliness towards customers.
Sales Manager
Brazil
03.2014 - 08.2016
- Reached out to prospective clients and investors in the Brazilian mining industry.
- Identified customer needs to offer suitable services and build new relationships.
- Tracked competitor activities and market conditions to refine approaches and reach sales targets.
- Created contracts, reports, letters, and proposals for clients.
- Visited the raw materials area.
- Provided interpretation services for ES>EN and ES>PT in trade negotiations.
Education
Bachelor's degree - Translation, Interpretation and Applied languages
Universitat Oberta De Catalunya
Barcelona06-2022
Master's degree - Tourism and Travel Services Management
Universidade Fernando Pessoa
Porto01-2014
Bachelor's degree - Tourism and Travel Service Management
Universitat De Barcelona
Barcelona06-2011
Skills
- Teamwork and collaboration
- Multitasking capacity
- Client relationship building
- Problem-solving
- Contract negotiation
- Customer Relationship Management
- Process Optimization
- Data Analysis
Personal Information
Nationality: Spanish
Certification
Certification in Portuguese Sign Language
- Level A2 by Speak and Lead [Issued: April 2022]
- Level A1 by Speak and Lead [Issued: February 2022]
TRADOS Certification Course
- By AulaSIC [Issued: October 2018]
SLD Trados Introduction Workshop
- By AulaSIC [Issued: July 2018]
Information and Communication Technology (ICT) Competencies
- By UOC University [Issued: July 2016]
Savia Amadeus Vista
- 180 hours [Issued: October 2012]
Languages
Spanish
First Language
Catalan
Proficient (C2)
C2
English
Advanced (C1)
C1
Portuguese
Advanced (C1)
C1
German
Intermediate (B1)
B1
Timeline
Personal Goal Pursuit
Summertime
06.2024 - 11.2024
Technical Customer Service
Teleperformance
01.2023 - 05.2024
Sales
Winepalace
07.2022 - 01.2023
Personal Goal Pursuit
UOC University
03.2022 - 06.2022
Consumable Analyst
HCL Technologies
02.2021 - 02.2022
Consumable Support Representative
HCL Technologies
11.2019 - 02.2021
Administrative Assistant
Kids & US
09.2018 - 09.2019
Partner Change Integration Representative
Sitel
04.2017 - 06.2018
Technical Customer Support Specialist
Sitel
09.2016 - 04.2017
Sales Manager
03.2014 - 08.2016
Bachelor's degree - Translation, Interpretation and Applied languages
Universitat Oberta De Catalunya
Master's degree - Tourism and Travel Services Management
Universidade Fernando Pessoa
Bachelor's degree - Tourism and Travel Service Management
Universitat De Barcelona
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