Laura Francesca Scardino
Madrid
Summary
Professional with many years of experience in project management, marketing, communication and events, alongside a solid training in management. Strong attitude to continuous learning.
Innovative person, I like working in teamwork and ensuring the well-being of my colleagues and clients, and relational skills, necessary in current service activities managers, in constant relationship with the customer, and project managers. I always look for new incentives, both professional life and private life.
Problem solver and strong capacity to manage complexity, innovation-oriented, attracted by complex challenges and opportunities to drive change and transformation. Strong motivation combined with a spirit of adaptation and solid management and operational skills at the service of the company to achieve
set goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager Infrastructure & Network Enel Srl
Enel Srl
01.2020 - ad oggi
- Maintained excellent customer service by promptly following up on complaints and requests.
- Led and motivated project team to meet and exceed project KPIs.
- Collaborated with customers to discuss service needs and offer available solutions.
- Assessed cost reduction methods and profit growth by analysing finances and implementing changes promptly.
- Developed and implemented effective IT strategy to meet company infrastructure demands.
- Delivered IT and Data services within agreed SLAs for full department compliance.
- Built collaborative working relationships with project teams.
Head of Administration and Logistics
De Georgio Trasporti Srl
09.2017 - 09.2019
- Ensured alignment by reconciling shipment data between multiple systems.
- Refined and improved product transport and storage processes.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Implemented new technologies, enhancing operations and increasing production efficiency.
- Directed daily operations to achieve maximum efficiency and productivity.
- Maintained required inventory levels at minimal cost.
Marketing and Communications Manager
Thenewway Srl
05.2017 - 08.2017
- Collaborated with editorial and content team to identify content gaps and liaise in development of new content materials.
- Developed strong employee relationships by supporting individual needs, issues and complaints efficiently.
- Created communications materials using simple language to make information easily understandable by all stakeholders.
- Established positive relationships with business partners to foster opportunities for joint promotions.
- Suggested areas for improvement in internal processes and recommended potential solutions to improve performance.
Marketing and Communications Manager
Obiettivo Marketing Srl
06.2016 - 01.2017
- Used applications to plan and schedule social media posts during peak hours and heavy traffic to attract more prospects and increase sales.
- Brainstormed with team to discuss theme, tone and voice for each campaign, integrating with branding style and objectives.
- Monitored data to assess performance of social media campaigns, discontinue with idle promotions and drive movement.
- Managed editorial calendar to structure campaign and synchronise schedule.
- Created video content, infographics and drafted compelling copy to deliver fresh and visual content, increasing traffic and leads.
- Tracked and analysed key market competitors social accounts and differentiated style of campaigns and content.
- Created company pages in various social media platforms to increase visibility and exposure, delivering daily content.
Education
Management -
UniMercatorum
Rome06.2019
International Marketing Management -
Saint Joseph's University
Philadelphia (USA)2016
Sciences and Technologies of Communication -
La Sapienza
Rome03.2015
Skills
- Project Management
- Effective Leadership
- Business Development
- Service Management
- Operational Enhancement Strategies
- Marketing
- Communication Skills
- Business Management
- Public Speaking
- Networking
- Stakeholder Management
- Strategic Planning and Review
Certification
- Project Management. Gestión y planificación de proyectos.
- Platform School
- Amazon Web Services (AWS)
Languages
Spanish
Advanced
C1
English
Upper intermediate (B2)
B2
French
Elementary
A2
Italian
Bilingual or Proficient (C2)
Additional Information
From 2014 to 2019 Hostess and Tour Leader for various congresses and events in Italy and abroad, such as: Coordinator Congress ECM “Consensus On Chiari Malformation & Syringomyelia”, Milan; Spanish-English interpreter Feria Eicma, Milan; Sales Manager "Gruppo Scar" Barcelona Boat Show, (Spain); TL event "Ferrari Universe" Maranello, (Monza); TL Banco Aletti, Milan, Assistence Desk Feria Host, Milan; Tour leader Vorwerk, Venice; Hostess McLaren-Honda, Williams GP Formula 1, Monza; Assistance Desk, ESC Congress - European Society of Cardiology, Roma Tour leader CNH event Iveco, Madrid; Tour leader Pepsi Co Official Sponsor of the Uefa Champions League, Milan; Tour istitutional event leader by Granarolo Spa at Expo Milan; Hostess Maire Tecnimont, Milan, Hostess Bayer, Milan.
Timeline
Service Manager Infrastructure & Network Enel Srl
Enel Srl
01.2020 - ad oggi
Head of Administration and Logistics
De Georgio Trasporti Srl
09.2017 - 09.2019
Marketing and Communications Manager
Thenewway Srl
05.2017 - 08.2017
Marketing and Communications Manager
Obiettivo Marketing Srl
06.2016 - 01.2017
Management -
UniMercatorum
International Marketing Management -
Saint Joseph's University
Sciences and Technologies of Communication -
La Sapienza
- Project Management. Gestión y planificación de proyectos.
- Platform School
- Amazon Web Services (AWS)
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