Katherin Escorcio Baptista
Madrid
Summary
Experienced business development professional with a strong background in developing successful new business strategies. Customer-oriented, strategic-thinking, and meticulous sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Multitasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into a Business developer role with a dynamic organization.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Business development manager Iberia
grupoSky
Madrid, Madrid
2019.10 - Current
- Drew an understanding of key markets to push the development of business strategies.
- Generated leads to bring in new client revenue and improve bottom-line profitability in the Portuguese and Spanish markets.
- Influenced key decision-making and established trust with stakeholders.
- Prepared and delivered winning client proposals, business presentations, and sales pitches to C-level executives.
- Responsible for providing an understanding of local market behavior as well as the FMCG landscape, customer trends, and consumer goods.
Customer service manager
Lloyds Bank
Liverpool, Liverpool
2019.04 - 2019.10
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting, and resolving escalated issues efficiently.
- Coordinated department schedules to maximize coverage during peak hours.
- Developed new employees and ongoing performance assessments to maintain high-quality customer service.
- Worked with new hires to educate them on various customer service tasks, product specifications, and company protocols.
- Led and supported customer support staff to achieve objectives.
Key account manager
4FINANCE
Madrid, Madrid
2017.10 - 2018.04
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- The monitored commercial performance of the full portfolio, scheduling consistent follow-ups with each account.
- Established clear budgets with sound controls to keep the business operating with optimum finances.
- Analyzed consumer data to predict future purchasing trends for informed decision-making.
Education
Master of Business Administration - Marketing and business
ESERP Business School
Madrid 2017.03 - 2018.07
Bachelor of Business Administration - Business administration
IUPG
Venezuela 2011.02 - 2015.07
Master of Business Administration - Business
ThePowerMBA
Madrid 2023.01 - 2023.10
Skills
- Sales leadership
- Consultative and relationship-selling
- Marketing expertise
- Open and clear communicator
- Budget planner
- Performance goals
- Proposal writing
- Relationship management
- Self-drive and the ability to work autonomously
- Excellent Communication
- Time management
- Multilingual
- Leadership
- Team building
- Problem-solving
Languages
English
Advanced (C1)
Portuguese
Fluent
Spanish
Native
Timeline
Master of Business Administration - Business
ThePowerMBA
2023.01 - 2023.10
Business development manager Iberia
grupoSky
2019.10 - Current
Customer service manager
Lloyds Bank
2019.04 - 2019.10
Key account manager
4FINANCE
2017.10 - 2018.04
Master of Business Administration - Marketing and business
ESERP Business School
2017.03 - 2018.07
Bachelor of Business Administration - Business administration
IUPG
2011.02 - 2015.07