Anka Karasinski
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Account Manager Automotive / Business Development Iberia
KEO GmbH
10.2022 - Current
- Sales and project management in order to implement EEbus communication software within Automotive and EV-Charger industry
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Business Development Manager Automotive
Wallbox Chargers
07.2021 - 10.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Key Account Manager Automotive
Horn & Bauer Group
05.2020 - 06.2021
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problem solving
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
Key-Account-Manager
JAC Products
01.2019 - 05.2020
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Analyzed market trends, identifying opportunities for improving product and cost-saving offerings within OEM key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
Key-Account-Manager
TMD Friction
10.2018 - 01.2019
- Managing several Tier 1 Accounts in relation to new OE Projects
- Commercial responsibility but also project coordination together with braking manufacturers.
- Expanded key account base by identifying and cultivating new business opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
Key-Account-Manager Automotive
SABIC
11.2017 - 10.2018
- Commercial responsibility within the Automotive segment of Sabic with main focus on Tier-1 Suppliers
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Senior Account Manager
ZF Group
12.2016 - 11.2017
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Commercial and project responsibility for customer Ford and Volvo in all Account related issues
- Coordination of OE spare part introduction in SOP phase and taking care about availability of parts after EOP
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
OES Customer Service Team Manager Europe
ZF Group
03.2015 - 12.2016
- Led a team of customer service representatives for increased productivity and overall efficiency across Europe
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Analyzed customer feedback data to identify areas for improvement, implementing changes accordingly.
- Conducted regular performance evaluations, providing constructive feedback to drive professional growth within the team.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Organized regular team meetings for open discussions about challenges faced in the workplace, fostering a collaborative atmosphere focused on continuous improvement strategies.
- Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
Sales and Service Coordinator Daimler
ZF Group
08.2011 - 03.2015
- Order Handling, Customer Service and Portfolio Management for Customer Group Daimler in the Sales & Service Organization of TRW Aftermarket OES (Original Equipment Service)
- Streamlined processes for enhanced efficiency, resulting in faster response times to client inquiries.
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
- Coordinated logistics for product deliveries, minimizing delays and maximizing client satisfaction.
Real Estate Agent
Engel & Völkers
03.2010 - 08.2011
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
Education
Bachelor of Science - Business
VWA Koblenz
Koblenz01.2014
Business Management Assistant - Business Administration And Management
KANN GmbH Baustoffwerke
01.2010
Skills
- Project Management
- Sales
- Team Building
- Account Management
- Sales Analysis
- Contract Negotiation
- Sales Forecasting
- Customer Service
- Account Development
- Revenue Generation
- Data Analytics
- Lead Development
Who am I
I am a very energetic, positive person who loves adventure and new challenges. That's why I cancelled everything in Germany 3 years ago and moved to Barcelona, started all over again and built a great life for myself here. I feel most comfortable in an international environment and am very interested in psychology and mindset. The people around me always tell me that I have such a positive vibe that people simply enjoy being around me and my friends appreciate my advice and constructive way of resolving conflicts with calm and respect.
Timeline
Account Manager Automotive / Business Development Iberia
KEO GmbH
10.2022 - Current
Business Development Manager Automotive
Wallbox Chargers
07.2021 - 10.2022
Key Account Manager Automotive
Horn & Bauer Group
05.2020 - 06.2021
Key-Account-Manager
JAC Products
01.2019 - 05.2020
Key-Account-Manager
TMD Friction
10.2018 - 01.2019
Key-Account-Manager Automotive
SABIC
11.2017 - 10.2018
Senior Account Manager
ZF Group
12.2016 - 11.2017
OES Customer Service Team Manager Europe
ZF Group
03.2015 - 12.2016
Sales and Service Coordinator Daimler
ZF Group
08.2011 - 03.2015
Real Estate Agent
Engel & Völkers
03.2010 - 08.2011
Bachelor of Science - Business
VWA Koblenz
Business Management Assistant - Business Administration And Management
KANN GmbH Baustoffwerke
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