Julia Puciata
Barcelona
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Hotel Receptionist
Hotel Carignano
06.2024 - 11.2024
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
Waitress
Borboleta
02.2024 - 06.2024
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Call Center Sales Representative
Teleperformance
11.2023 - 02.2024
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Hotel Receptionist
Pantelleria Dream Resort
06.2023 - 10.2023
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hotel Receptionist
Pantelleria Dream Resort
05.2022 - 10.2022
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Clothing Sales Associate
Goodwill
03.2021 - 12.2021
- Pressed and folded items upon arrival in store to increase visual appeal.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Cleaned, closed, and secured store at end of shift.
Fruit Picker
New Zealand
04.2019 - 03.2020
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Packed 100% culled fruit to provide freshness and top quality products.
- Operated machinery and equipment safely and responsibly, minimizing risk.
Education
High School Diploma -
Upper Darby High School
United States05-2016
Skills
- Guest relations
- Reservation management
- Professional appearance
- Microsoft office
- Teamwork
- Written communication
- Attention to detail
- Customer service
- Computer skills
Languages
English
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Hotel Receptionist
Hotel Carignano
06.2024 - 11.2024
Waitress
Borboleta
02.2024 - 06.2024
Call Center Sales Representative
Teleperformance
11.2023 - 02.2024
Hotel Receptionist
Pantelleria Dream Resort
06.2023 - 10.2023
Hotel Receptionist
Pantelleria Dream Resort
05.2022 - 10.2022
Clothing Sales Associate
Goodwill
03.2021 - 12.2021
Fruit Picker
New Zealand
04.2019 - 03.2020
High School Diploma -
Upper Darby High School
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