JORGE ESTEBAN MARIN RENGIFO
Barakaldo
Summary
Experienced professional in Business Administration and Management currently pursuing a Master's Degree in Hotel Management, Catering Companies, and F&B. Passionate about administrative, commercial, and human resources areas, as well as supervision and analysis, customer service, and sustainable development. Goal is to collaborate with senior management and continue developing acquired skills throughout professional career.
Overview
16
16
years of professional experience
Work History
Recepcionist
HOTEL ERCILLA AUTOGRAPH COLLECTION
04.2024 - Current
- Responsibilities include guest registration, customer service, tourist information, booking management, night auditing, and reporting to management regarding operational updates
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Night Auditor
HOTEL IBIS STYLES
04.2023 - 03.2024
- Check in and check out processes, taking individual, group and room reservations, handling of OTAs.
- Processing of payments and financial transactions.
- Customer service, complaints and claims resolutions
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Revenue Auditor
HOTEL HABITEL BOGOTA
12.2018 - 05.2021
- Audit of daily departmental revenues, review of invoices.
- Review of the recording and collection of services rendered by the hotel, analysis and verification of departmental cash cuts.
- Verify that the collection of services is in accordance with the corresponding periods.
- Night audit, night management, supervision of personnel, retirement of assets, reports to general management and the steering committee.
- Reduced risk of revenue loss by implementing strict compliance measures and monitoring adherence to company policies.
Shift Manager.
HOTEL WYNDHAM BOGOTA ART
07.2018 - 11.2018
- Supervision of the reception, reservations and night auditing.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Night Auditor
HOTEL IBIS COPIAPO
11.2017 - 06.2018
- Night audit, reporting to management, customer service, reservation taking and guest registration
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Groups, Events and Conventions Coordinator
HOTEL MARRIOTT CALI
01.2015 - 09.2017
- Sales and coordination of lodging groups, banquets and conventions, coordinate and inform the entire operation for the proper management of groups and events.
- Verify that the event and/or convention complies with everything agreed in the negotiation, ensure the details of the set-up, meals, decoration and protocol of each event.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Front Desk Supervisor
HOTEL MARRIOTT CALI
11.2013 - 12.2014
- Supervision of personnel in charge, compliance with the quality standards of the brand, follow-up and solution of complaints and claims.
- Sales reports, night management and night audit functions and reports to General Management, operational news and inventories, hotel reports.
- Cash management, hotel reports, reception and follow-up of complaints and claims.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Front Desk Coordinator
HOTEL INTERCONTINENTAL CALI
11.2008 - 03.2012
- Guest registration, customer service, tourist information, reservation taking, complaints and claims resolution, cashier management.
- Night management, night audit, staff supervision, management reporting, operational news and inventories.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Provided administrative support to management staff, contributing to overall office productivity.
Education
Master of Science - Hotel Management, Catering And F&B Businesses
Ostelea, EAE, Universidad De Lleida
07-2026
Bachelor's Degree - Business Administration And Management
Universidad CUN
12.2023
Associate Degree - Administrative Management
Universidad CUN
12.2022
University Course - Sustainable Development
Universidad CUN
12.2021
Technical Major - Administrative Procedures
Universidad CUN
12.2021
Skills
- Effective Organization Skills
- Task Scheduling Expertise
- Strategic Development
- Clear Communication Skills
- Client Relationship Management
- Businesslike Attitude
Languages
Español
Inglés
Timeline
Recepcionist
HOTEL ERCILLA AUTOGRAPH COLLECTION
04.2024 - Current
Night Auditor
HOTEL IBIS STYLES
04.2023 - 03.2024
Revenue Auditor
HOTEL HABITEL BOGOTA
12.2018 - 05.2021
Shift Manager.
HOTEL WYNDHAM BOGOTA ART
07.2018 - 11.2018
Night Auditor
HOTEL IBIS COPIAPO
11.2017 - 06.2018
Groups, Events and Conventions Coordinator
HOTEL MARRIOTT CALI
01.2015 - 09.2017
Front Desk Supervisor
HOTEL MARRIOTT CALI
11.2013 - 12.2014
Front Desk Coordinator
HOTEL INTERCONTINENTAL CALI
11.2008 - 03.2012
Master of Science - Hotel Management, Catering And F&B Businesses
Ostelea, EAE, Universidad De Lleida
Bachelor's Degree - Business Administration And Management
Universidad CUN
Associate Degree - Administrative Management
Universidad CUN
University Course - Sustainable Development
Universidad CUN
Technical Major - Administrative Procedures
Universidad CUN
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