Overview
Work History
Education
Skills
Software
Timeline
Generic
Jorge Barba Nieto

Jorge Barba Nieto

Getafe

Overview

10
10
years of professional experience
3
3
Languages

Work History

Business Development Representative

Pagero
04.2023 - Current
  • Help companies to digitalize their AP and AR process with customers in Italy, Spain, and central Europe
  • Onboarding of new customers helping them to use our services and platforms in Spanish, Italian and English
  • Complete all the sales cycle from prospecting, demos, negotiation and contact signature.
  • Mentorship of new team members


Global Support

Pagero
09.2020 - 03.2023
  • Analyzed and solved queries from Pagero´s customer in Spanish, Italian and English by investigating and implementing predefined potential solutions using troubleshooting skills.
  • Enhanced customer satisfaction by providing timely and effective global support.
  • Internal communication with other teams to reach goals.
  • Mentorship of the new members that join the team.

IT Specialist

Credit Suisse Bank
10.2017 - 07.2019
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • 1st Line IT Support in English Spanish and Italian via phone and chat
  • Supporting Credit Suisse employees globally through remote IT assistance
  • Recording incidents in the internal incident system
  • Cooperating with others support teams

Techinal Support Specialist

Teleperformance
06.2016 - 05.2017
  • Managing incoming telephone calls, providing technical support to customers
  • Provide software/network problem diagnosis/resolution via telephone for customers
  • Solving problems or doubts that customers have related with the different products (Mobile phones, Tablets, modems etc)
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions

Customer Service Representative

SouthWestern Business Process Services Ltd. (BPO)
02.2016 - 06.2016
  • Providing product/services information and solving any emerging problems that clients might face with accuracy and efficiency
  • Assisting with placement of orders, refunds or exchanges
  • Identifying and assessing customer's needs to achieve satisfaction.


European Voluntary Service

Experienta Multisport
12.2014 - 07.2015
  • Development of a webpage related to the sports that can be practiced in the city
  • Selection of local volunteers to assist in implementating the project objectives


Education

English Philology -

Universidad De Castilla La Mancha
Ciudad Real
04.2001 -

Skills

IFS and Snow

Sales strategy

Lead generation by prospecting and cold calling

Market development

Performance tracking

Software

IFS

Service Now

SalesForce

Microsoft

Timeline

Business Development Representative

Pagero
04.2023 - Current

Global Support

Pagero
09.2020 - 03.2023

IT Specialist

Credit Suisse Bank
10.2017 - 07.2019

Techinal Support Specialist

Teleperformance
06.2016 - 05.2017

Customer Service Representative

SouthWestern Business Process Services Ltd. (BPO)
02.2016 - 06.2016

European Voluntary Service

Experienta Multisport
12.2014 - 07.2015

English Philology -

Universidad De Castilla La Mancha
04.2001 -

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Jorge Barba Nieto