Isabella FRanzin
Barcelona
Summary
Dynamic Senior Sales Specialist with a proven track record at Dogfy Diet, excelling in solution selling and upselling strategies. Skilled in building strong client relationships and achieving sales quotas, I leverage CRM software proficiency and attention to detail to drive revenue growth and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Sales Specialist
Dogfy Diet
07.2023 - 02.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Achieved or exceeded company-defined sales quotas.
Sales Agent
Impress
05.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Sales Specialist
Concentrix
01.2021 - 10.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Increased sales revenue by developing and implementing strategic sales plans.
- Demonstrated product features, answered questions and persuasively overcame objections.
Education
High School Diploma -
Leonardo Da Vinci
Padua, ItalyNo Degree - English Language And Literature
RGTI International College
Melbourne , AustraliaSkills
- Solution selling
- Upselling strategies
- Sales pipeline management
- Team building
- Performance management
- Sales closing
- CRM software proficiency
- Tool maintenance
- Multilingual proficiency
- Attention to detail
- Team motivation
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Senior Sales Specialist
Dogfy Diet
07.2023 - 02.2025
Sales Agent
Impress
05.2022 - 05.2023
Sales Specialist
Concentrix
01.2021 - 10.2021
High School Diploma -
Leonardo Da Vinci
No Degree - English Language And Literature
RGTI International College
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