Ignacio José Devers David
Barcelona
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Helpdesk
Wallapop
10.2021 - Current
- Main activities and responsibilities:
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored network systems in operation and quickly troubleshot errors.
- Updating of operating systems
- Hardware management with Meraki
- PC incidences remotely / in person resolution
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Google workspace administration
7 IT analyst
NTT, LTD
09.2020 - 09.2021
- Main activities and responsibilities:
- Providing user 1st line and 2nd line support as required
- Creating newcomer accounts and grant them role access
- Cancelling leavers accounts
- Managing users and devices activity through Active Directory
- Managed time efficiently in order to complete all tasks within deadlines.
1st Line Analyst
Computacenter Iberia
06.2017 - 08.2020
- Main activities and responsibilities:
- Supporting users by Emails, chat, and phone calls on their IT issues
- Performing troubleshooting and cross-testing on user's concern in order to provide a solution
- Analizing and routing issues, with the objective of provide a fast solution
- Supporting user from: United States, Asia, France, Germany and UK.
Education
Master degree - Digital Electronics
Infotep - Central Romana Corporation, La Romana
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Universidad Politecnica de Catalunya
06.2014
Electromechanical Engineer Degree - undefined
Central University of the East
09.2013
Skills
- Organizational Skills
- Tracking and Documentation
- Application Support
- Computer Workstation Setup
- Resolve Technical Problems
- Microsoft Windows and Office
- Computer Hardware Knowledge
- Microsoft Active Directory
- Support Ticket System Management
- Software and Hardware Issues
- VPN Configurations
- Video Conferencing
- Friendly and Patient
- Analytical and Methodical
Affiliations
English
Certification
Jira Administration
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
IT Helpdesk
Wallapop
10.2021 - Current
7 IT analyst
NTT, LTD
09.2020 - 09.2021
1st Line Analyst
Computacenter Iberia
06.2017 - 08.2020
Master degree - Digital Electronics
Infotep - Central Romana Corporation, La Romana
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Universidad Politecnica de Catalunya
Electromechanical Engineer Degree - undefined
Central University of the East
Jira Administration
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