Summary
Overview
Work History
Education
Skills
Passions
Languages
Timeline
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Ignacio Devers David

Ignacio Devers David

Barcelona

Summary

In the dynamic realm where electromechanical engineering meets information technology, I bring a unique perspective forged through six years of dedicated IT experience. As an electromechanic engineer turned IT professional, my journey reflects a commitment to continuous learning and adaptability.

I have honed my skills through targeted trainings, with a standout proficiency in Jira network administration. This expertise allows me to streamline project management, enhancing collaboration and efficiency.

What sets me apart is my exceptional support skills, a testament to my electromechanical engineering roots. My commitment, proactivity, and attention to detail ensure that I not only troubleshoot technical challenges but contribute to the proactive IT environment crucial in today's fast-paced industry.

In summary, my journey is defined by a passion for both electromechanical engineering and IT excellence. I bring a unique blend of skills, highlighted by outstanding support capabilities, commitment, proactivity, and meticulous attention to detail. Thank you for considering my fusion of engineering and IT expertise.

Thank you.

Overview

7
7
years of professional experience

Work History

IT Helpdesk

Wallapop
Barcelona
10.2021 - Current
  • Remote resolution or escalation of incidents aligned to the procedure
  • Hardware and network management with Meraki
  • Treat and resolve breakdown or PC malfunctions remotely and onsite
  • Equipment configuration for onboarding and offboardings
  • Jira Administration
  • Videoconference rooms configuration.

24/7 IT analyst

NTT, LTD
Barcelona
09.2020 - Current
  • Providing user 1st line and 2nd line support as required
  • Creating newcomer accounts and grant them role access
  • Cancelling leavers accounts
  • Managing users and devices activity through Active Directory
  • Setting up users PCs

1st Line Analyst

Computacenter Iberia
Barcelona
06.2017 - Current
  • Supporting users by Emails, chat, and phone calls on their IT issues
  • Performing troubleshooting and cross-testing on user's concern in order to provide a solution
  • Analizing and routing issues, with the objective of provide a fast solution
  • Supporting user from: United States, Asia, France, Germany and UK.

Education

Master degree on Digital Electronics -

Universidad Politecnica de Catalunya
01.2024

Technical-professional training facilitator -

Infotep - Central Romana Corporation, LTD.
06.2014

Electromechanical Engineer Degree -

Central University of the East
09.2013

Skills

  • Active Directory
  • Atlassian
  • Atlassian Confluence Configuration
  • Confluence
  • Eloquent Firebase
  • Github
  • Gitlab
  • HelpDesk
  • JIRA
  • Negotiation skills
  • Routing
  • Cisco Meraki
  • Organisational skills
  • Able to lead others in high-demand situations
  • Coaching, guiding, or tacking
  • Delegating tasks or responsibilities
  • Demonstrated leadership
  • Evaluating performance, programs, processes, or events
  • Incident Management
  • Systems Analysis
  • Application Support

Passions

  • Communication and interpersonal skills
  • Emphatic listener and persuasive speaker
  • Creative and deed writing: Throughout my academic experience, I have always been distinguished by teachers because of my concise, eloquent and clear writing style.
  • Speaking in public, to groups, or via electronic media: On my last working experience I have led a group of five people from who i learned the importance of effective communication.
  • Excellent presentation and negotiation skills

Languages

  • English, Beginner
  • French, Intermediate
  • Catalan, Beginner

Timeline

IT Helpdesk

Wallapop
10.2021 - Current

24/7 IT analyst

NTT, LTD
09.2020 - Current

1st Line Analyst

Computacenter Iberia
06.2017 - Current

Master degree on Digital Electronics -

Universidad Politecnica de Catalunya

Technical-professional training facilitator -

Infotep - Central Romana Corporation, LTD.

Electromechanical Engineer Degree -

Central University of the East
Ignacio Devers David