Hugo Monsivais Pamplona
Barcelona
Summary
Dynamic Executive with over a decade of experience in business development, sales, and customer service across various sectors. Renowned for a steadfast commitment to customer service excellence and a keen ability to foster strategic connections. Demonstrated proficiency in managing a diverse portfolio of business and personal projects, ensuring meticulous execution and timely delivery. Adept at coordinating and overseeing projects, with a particular flair for personalized client interactions and solution-oriented service.
Overview
17
17
years of professional experience
Work History
Operations and Marketing Specialist
Copper Soils
Torreon
07.2020 - 12.2023
- Spearheaded marketing initiatives, driving substantial growth and enhancing customer engagement.
- Executed projects with a hands-on approach, ensuring seamless operation and top-tier client satisfaction.
Expansion Manager
Usupso
Guadalajara
07.2018 - 07.2020
- Managed the franchise's expansion, project management and strategic planning skills.
- Communicated effectively with team members to ensure timely response times for customers.
CEO and Founder
Corporativo H
Various Locations
01.2011 - 04.2020
- Built and led a customer-oriented business in the entertainment and beverage sector, showcasing a natural leadership ability and an entrepreneurial mindset.
- Determines the best approach for the projects being managed
- Engages in effective brainstorming and brings creative ideas to the workplace
- Evaluates new or changed tools and processes to fit within the projects managed
- In partnership with the COO team, Finance and Technology team, be the lead contact for the business owner strategy metrics/reporting
- Manage, prioritize, and assess the impact of defects, including providing key input on the decisions to fix or defer.
Payroll and Purchasing Administrator
Minera Orko
Durango
07.2006 - 01.2011
- Maintained financial accuracy and operational efficiency, underscoring strong organizational and multitasking abilities.
- Assist the team Manager in the day-to-day management of the process ensuring effective workload balancing across team members
- Makes recommendations on process improvements & efficiencies
Education
Course Management - Course Management
Iberoamerican University
Mexico12-2015
MBA - Industrial Engineering
INSTITUTO TECNOLOGICO DE ESTUDIOS SUPERIORES DE MONTERREY (ITESM)
ITESM LAGUNA12-2008
Skills
- Strategic Planning: Adept at navigating and delivering on a broad range of business and personal initiatives
- Logistical Coordination: Skilled in orchestrating comprehensive travel arrangements and event planning, ensuring a seamless experience
- Schedule Management: Proficient in curating and maintaining balanced schedules, facilitating efficient time allocation
- International Liaison: Experienced in fostering international relations and managing cross-border projects
- Digital Engagement: Knowledgeable in leveraging social media platforms to maintain an active and engaging online presence
- Meeting Facilitation: Prepared to organize and execute detailed agendas for varied business interactions
- Ethical Conduct: Recognized for handling confidential matters with the utmost discretion
- Effective Mediation: Regarded for articulating and mediating stakeholder interests, ensuring clarity and consensus
- Critical Analysis: Innate ability to preemptively address potential obstacles, ensuring uninterrupted workflow
- IT Proficiency: Skilled in Microsoft Office 365, including PowerPoint, Excel, Word, and CRM systems
Languages
Spanish
First Language
English
Proficient (C2)
C2
Italian
Beginner
A1
Timeline
Operations and Marketing Specialist
Copper Soils
07.2020 - 12.2023
Expansion Manager
Usupso
07.2018 - 07.2020
CEO and Founder
Corporativo H
01.2011 - 04.2020
Payroll and Purchasing Administrator
Minera Orko
07.2006 - 01.2011
Course Management - Course Management
Iberoamerican University
MBA - Industrial Engineering
INSTITUTO TECNOLOGICO DE ESTUDIOS SUPERIORES DE MONTERREY (ITESM)
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