Profilo professionale
Panoramica
Esperienza lavorativa
Istruzione
Competenze
Siti web
LANGUAGES
Cronologia
Generic
Giovanni Buonomo

Giovanni Buonomo

Barcelona

Profilo professionale

Experienced professional with strong expertise in Salesforce and Python, and a solid background in B2B Sales and Account Management. Recognized for excellent cross-functional collaboration and a data-driven decision-making approach. Fully remote-ready and committed to enhancing customer retention and long-term client satisfaction.

Panoramica

9
9
years of professional experience

Esperienza lavorativa

Key Account Manager Senior

Sixt SE
Berlin
02.2022 - 10.2024
  • Managed and grew a portfolio of top-tier accounts (incl. DHL and Accenture) generating €3M+ annual revenue.
  • Achieved 115% of portfolio growth quota through upselling long-term leasing and premium mobility solutions.
  • Maintained executive-level relationships, ensuring a 98% contract renewal rate.
  • Coordinated cross-functional teams to deliver bespoke service solutions, reducing service escalations by 25%.
  • Presented quarterly strategic reviews to client leadership, aligning business goals and identifying expansion opportunities.

Account Manager

Sixt SE
Berlin
02.2019 - 02.2022
  • Prospected and closed contracts with 50+ new corporate clients annually, generating €800K+ in new business revenue.
  • Exceeded new client acquisition quota by 15% through targeted outreach and consultative selling.
  • Led contract negotiations and end-to-end, securing multi-year mobility agreements with SMEs and large enterprises.
  • Partnered with marketing to run lead generation campaigns, increasing qualified opportunities by 20%.
  • Delivered tailored proposals and mobility solutions, achieving a 35% proposal-to-close conversion rate.

Account Manager

GetYourGuide
Berlin
09.2017 - 10.2018
  • Managed end-to-end corporate client relationships post-acquisition, directly handling top-tier accounts generating over €1.5M annual revenue.
  • Onboarded and activated more than 40 new corporate clients within the first year, ensuring smooth adoption and successful first transactions.
  • Identified and closed cross-sell and upsell opportunities worth €300K+ in incremental revenue.
  • Collaborated cross-functionally with Product, Marketing, Operations, and Customer Support to design and deliver custom B2B offers.

Customer Care Specialist – Italian & Spanish Markets

Zalando SE
Berlin
01.2016 - 09.2017
  • Handled inbound support for Italian and Spanish customers via email and phone.
  • Delivered product and service advice to enhance customer satisfaction.
  • Supported administrative workflows and reinforced brand reputation.

Istruzione

Masterschool - Excel, Python (Pandas, NumPy), SQL, Tableau

Data Analysis Course
04.2025

MA - Business Administration

Roma Tre University
01.2016

BA - Political Science

Roma Tre University
01.2012

Competenze

  • Salesforce
  • Python
  • Tableau
  • Outreachio
  • Excel
  • Word
  • PowerPoint
  • B2B Sales
  • Account Management
  • Claims Operations
  • Insurance Operations
  • Customer Engagement
  • Customer Retention
  • Cross-Functional Collaboration
  • Remote Work Readiness
  • Data-Driven Decision Making


Siti web

LANGUAGES

Italian: Native
English: Highly Proficient
German: Intermediate
Spanish: Highly Proficient
Portuguese: Fluent

Cronologia

Key Account Manager Senior

Sixt SE
02.2022 - 10.2024

Account Manager

Sixt SE
02.2019 - 02.2022

Account Manager

GetYourGuide
09.2017 - 10.2018

Customer Care Specialist – Italian & Spanish Markets

Zalando SE
01.2016 - 09.2017

MA - Business Administration

Roma Tre University

BA - Political Science

Roma Tre University

Masterschool - Excel, Python (Pandas, NumPy), SQL, Tableau

Data Analysis Course

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Giovanni Buonomo