AHMED MADKOR
Sitges, Barcelona
Summary
Results-driven Senior Key Account Manager known for unparalleled productivity and efficiency in task completion. Possess strategic negotiation skills, adept at client relationship management, and proficient in market analysis. Excel in communication, problem-solving, and adaptability, ensuring successful outcomes in high-stakes environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Key Account Manager
Tripadvisor
Barcelona
01.2022 - Current
- Began as a Business Development Rep and progressed to become an Account Executive overseeing Middle East markets by January 2023. Earned promotion to a Senior Account Executive role just eight months later. Transitioned once again to join the key Accounts team, focusing on managing major accounts and hotel chains across the EMEA region.
- Managed EMEA market assigned accounts for Tripadvisor hotel solutions.
- Optimized presence and revenue for enterprise, large chains, and individual hotels on Tripadvisor's platform using leading solutions.
- Exceeded quarterly targets by 280% on average in 2022 and 2023, resulting in the Tripadvisor Most Valuable Player recognition for Q3 2022 and Q1 2023.
- Achieved record-breaking revenue as the top-performing Tripadvisor SMB sales representative globally in 2023.
- Represented Tripadvisor in the Arabian Travel Market held in Dubai for both 2023 and 2024.
- Engaged in both in-person and virtual meetings with clients, delivering impactful presentations and developing compelling case studies highlighting ROI.
- Provided support and trainings to colleagues, assisting them in closing deals and achieving their targets.
Hospitality Agent
Sonder Hospitality
Barcelona
08.2021 - 01.2022
- Managed portfolio of Sonder Hospitality clients in Barcelona, ensuring their satisfaction and loyalty.
- Implemented effective communication strategies to address customer concerns and optimize their journey.
- Collaborated effectively with Operations and Sales teams to fulfill client requirements and achieve corporate objectives.
- Utilized customer feedback, identified areas for enhancement, and implemented strategies to improve service quality
- Managed customer records, maintaining accuracy and ensuring up-to-date information for reporting of key performance metrics to management
Sales and Marketing Manger
Raffles Hotels & Resorts
Praslin
09.2019 - 03.2020
- Developed and implemented effective sales and marketing strategies at Raffles Resort Seychelles, resulting in increased revenue.
- Led sales and marketing team to successfully achieve business objectives.
- Conducted market research to identify trends and opportunities in luxury hospitality.
- Developed and nurtured connections with important customers, travel agents, and business collaborators to enhance reservations.
- Coordinated with Revenue Management and Operations to optimize occupancy and revenue.
- Supervised the production of promotional materials for showcasing the resort.
- Evaluated KPIs to make informed adjustments to sales and marketing tactics.
- Demonstrated effective teamwork by motivating the team and collaborating with stakeholders.
Senior Sales Executive
Six Senses Hotels Resorts Spas
Felicite
10.2017 - 07.2019
- Achieved revenue growth by acquiring new clients and ensuring customer retention at Six Senses Zil Pasyon Seychelles.
- Developed sales strategies and achieved revenue targets while maintaining profit margins.
- Forged valuable relationships with key clients, travel agents, and industry partners to drive an uptick in bookings.
- Conducted luxury hospitality market research to identify emerging trends and potential opportunities.
- Collaborated with Revenue Management and Operations to maximize occupancy and revenue.
- Tracked sales performance and provided management with regular updates on key metrics.
- Exhibited outstanding communication abilities in problem-solving and relationship-building.
Sales Manager
IHG Hotels & Resorts
Doha
08.2016 - 08.2017
- Contributed to increased revenue and brand recognition at Crowne Plaza the Business Park through support in sales and marketing initiatives.
- Coordinated and executed marketing campaigns on various platforms including digital, print, and social media.
- Assisted in the development and implementation of sales strategies to meet revenue targets while maintaining profit margins.
- Conducted market research, identifying hospitality industry trends and opportunities.
- Worked with cross-functional teams to enhance occupancy and revenue optimization.
- Tracked and analyzed sales and marketing performance, reporting key indicators to management.
- Demonstrated strong communication, organizational, and problem-solving skills in support of the sales and marketing team.
Sales Manager
Hasco Group
Tabuk
11.2015 - 06.2016
- Developed sales strategies to drive revenue growth for Marsa Diba Hotel in Saudi Arabia
- Established and maintained relationships with key clients, travel agents, and industry partners to increase bookings.
- Conducted market research to identify trends and opportunities within the hospitality industry.
- Collaborated with various departments to enhance occupancy and revenue performance.
- Generated sales proposals, negotiated contracts, and secured favorable terms for the hotel.
- Monitored sales performance and provided reports on key performance indicators.
- Motivated teams and stakeholders through effective leadership, communication, and negotiation skills.
Sales Manager
Sonesta - Hotels, Resorts and Cruises
Luxor
03.2015 - 10.2015
- Generated new business and maintained accounts, driving revenue growth for Sonesta St George Luxor in Egypt.
- Worked closely with the hotel's marketing department to coordinate sales tactics effectively.
- Enhanced booking numbers by fostering connections with clients, travel agents, and industry partners.
- Conducted market research to identify current trends and potential opportunities in the hospitality industry.
- Successfully monitored sales performance metrics, delivering crucial insights to upper management.
- Displayed proficiency in communication, problem-solving, and fostering relationships.
- Delivered tailored support to address customer concerns and uplift their satisfaction levels.
Sales Executive
Three Corners Hotels & Resorts
Marsa Alam
03.2013 - 03.2015
- Implemented effective sales techniques at The Three Corners Fayrouz Plaza Beach Resort-Marsa Alam, leading to revenue growth.
- Increased resort bookings by establishing solid partnerships with key clients, travel agents, and industry partners
- Streamlined coordination with various teams to maximize occupancy and revenue.
- Delivered persuasive sales presentations, resulting in negotiated contracts that benefited the resort.
- Enhanced customer experience by offering personalized support to resolve issues.
Education
Bachelor of Tourism Studies -
South Valley University
Luxor06.2012
Skills
- Slack
- Salesforce
- Tableau
- Operate multi line phone system
- Sales Forecasting
- Team Leadership
- Industry Expertise
- Account Retention
- Client Onboarding
- Customer Retention
- Key Account Management
- Contract Negotiation
- Consultative Selling
- Strategic Planning
- Cost-benefit analysis
References
References available upon request
Training
Tripadvisor Sandler Training from Sandler's Methodology
Languages
Arabic, English
First Language
Spanish
Intermediate (B1)
B1
Certification
- The Sandler Sales Methodology.
- EU Driving License.
References
References available upon request.
Timeline
Senior Key Account Manager
Tripadvisor
01.2022 - Current
Hospitality Agent
Sonder Hospitality
08.2021 - 01.2022
Sales and Marketing Manger
Raffles Hotels & Resorts
09.2019 - 03.2020
Senior Sales Executive
Six Senses Hotels Resorts Spas
10.2017 - 07.2019
Sales Manager
IHG Hotels & Resorts
08.2016 - 08.2017
Sales Manager
Hasco Group
11.2015 - 06.2016
Sales Manager
Sonesta - Hotels, Resorts and Cruises
03.2015 - 10.2015
Sales Executive
Three Corners Hotels & Resorts
03.2013 - 03.2015
Bachelor of Tourism Studies -
South Valley University