Felichetta Nevola
Barcelona
Summary
Experienced PADI MSDT Scuba Instructor and SSI Elite Instructor Dynamic team player with a focus on delivering high-quality service and fostering collaboration among colleagues. With over 9 years of instructing experience, I have a strong background in leading certified divers, conducting beginners' programs, and snorkel tours. Proficient in English, Spanish, Italian, and French, I bring multilingual capabilities to diving excursions, ensuring effective communication and a seamless experience for divers from diverse cultural backgrounds. Building on my previous contributions to diving initiation and marine education, my passion for marine biology enhances my ability to provide educational and immersive experiences for divers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DIVE CENTER MANAGER/SCUBA DIVING INSTRUCTOR
Blue Wave Diving
Nosy Be
01.2024 - 12.2024
- Delivered PADI scuba diving courses, including Open Water, to Dive Master programs.
- Guided certified divers through engaging underwater experiences while emphasizing education.
- Conducted thorough pre-dive briefings to ensure compliance with safety protocols.
- Managed certification processes, overseeing paperwork, logbook entries, and card issuance.
- Designed business plans and executed strategies to meet company objectives.
- Ensured availability of resources, including personnel and equipment, to support operations.
- Collaborated with dive centre staff for maintenance of equipment and servicing of boats.
- Provided outstanding customer service by addressing inquiries and sharing knowledge of marine life.
TEAM LEADER/SCUBA DIVING INSTRUCTOR
Adventures Divers
Bali
01.2023 - 12.2023
- Accompany first-time underwater experiences, including the Discover Scuba Diving and Bubblemakers programs.
- Leading Open water courses to Divemaster and specialities (Nitrox, PPB, Deep,etc)
- Reported team progress and challenges to senior management through open communication channels.
- Conducted regular performance evaluations, delivering constructive feedback and personalized coaching.
- Fostered positive relationships with staff and management to enhance team cohesion.
- Analyzed key performance indicators to develop effective strategies for improvement.
- Provided customer service during night shifts, managing check-in and check-out processes for new customers.
ASSISTANT MANAGER/SCUBA DIVING INSTRUCTOR
Oceanico Maldives
Lhaviyani Atoll
11.2021 - 11.2022
- Delivering PADI scuba diving courses, including Open Water, Advanced Open Water, and specialty programs.
- Leading and guiding certified divers on enjoyable and educational underwater experiences.
- Conducting thorough pre-dive briefings to familiarize divers with safety procedures and guidelines.
- Providing exceptional customer service by addressing inquiries, sharing knowledge about marine life, and handling customer concerns.
- Overseeing the certification process for students, including paperwork, logbook entries, and card issuance.
- Designing comprehensive business plans and executing strategies to foster the accomplishment of company-wide goals.
- Guaranteeing the provision of adequate and apt resources, including workforce, materials, and equipment, to support and enhance company operations.
- Collaborating with dive centre staff for equipment maintenance and servicing to ensure functionality and safety.
ASSISTANT MANAGER/SCUBA DIVING INSTRUCTOR
Blue Dolphins diving center
Lampedusa
04.2019 - 10.2021
- Organizing and coordinating logistics for DSDs and Open Water courses, including equipment preparation and scheduling.
- Conducting Discover Scuba Diving (DSD) sessions to introduce beginners to the underwater world, and assess their interest in scuba diving.
- Instructing Open Water courses for novice divers, providing comprehensive training on fundamental scuba skills.
- Participating in promotional activities to attract new divers, and expand the customer base.
- Conducting assessments and evaluations to track student progress, and ensure successful completion of courses.
ASSISTANT MANAGER/SCUBA DIVING INSTRUCTOR/ BEACH ACTIVITIES SUPERVISOR
Dive in Paradise
Phuket
11.2017 - 04.2019
- Participating in promotional activities to attract new divers and water sports students.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
SCUBA DIVING INSTRUCTOR/DIVE LEADER/ SHOP ASSISTANT
Progetto Sub Puglia
Pugnochiuso Resort
04.2016 - 10.2017
- Delivering PADI scuba diving courses, including Seal Team, Open Water, Advanced Open Water, and specialty programs.
- Leading and guiding certified divers on enjoyable and educational underwater experiences.
- Providing exceptional customer service by addressing inquiries, sharing knowledge about marine life, and handling customer concerns.
- Overseeing the certification process for students, including paperwork, logbook entries, and card issuance.
- Collaborating with dive center staff for equipment maintenance and servicing to ensure functionality and safety.
- Participating in promoting scuba activities and free scuba tries.
- Conducting a free scuba trial in the pool lesson.
DIVEMASTER
Progetto Sub Puglia
Pugnochiuso Resort
04.2015 - 09.2016
- Leading snorkel tours to showcase the diverse marine life and ecosystems to participants.
- Conducting interactive touch tank sessions to provide hands-on experiences with marine organisms, and enhance educational outreach.
- Providing expert guidance and information to participants, fostering a deeper understanding of the marine environment.
- Ensuring the safety and well-being of participants during snorkel tours and touch-tank sessions.
- Participating in promotional activities to sell scuba diving, snorkel tours, and water sports.
- Handling customer inquiries and delivering exceptional customer service to enhance the overall experience. Contributing to the company's commitment to environmental conservation and responsible tourism practices.
- Contributing to the company's commitment to environmental conservation and responsible tourism practices.
- Participating in promotional activities to attract participants to snorkel tours and touch-tank sessions.
Education
SSI AOW Scuba Diving Instructor -
SSI
Sicily, Italy01.2019
MSD Trainer - Scuba Diving Instructor
PADI
Sardinia, Italy09-2016
Dental Technician - Dental Hygiene
Instituto José Felix Ribas
Valencia, Venezuela09-2012
Skills
- PADI MSTD scuba instructor
- SSI elite instructor
- Multilingual communication
- Snorkel tour leadership
- Safety-focused dive leadership
- CPR and first aid certification
- Team collaboration
- Adaptability and flexibility
- Dive excursion planning
- Customer service excellence
- Problem solving
- Professionalism
Languages
Spanish
First Language
Italian
Proficient (C2)
C2
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Japanese
Beginner (A1)
A1
Drivers License
B1, Spain
Certification
European Boat License
Courses Taken
- Japanese Sensuishi License, #47000404491, 02/13/25
- SSI Scuba Diving Instructor, #88507, 01/01/19
- PADI Scuba Diving Instructor, #383916, 01/01/16
- Risk Management, SCUBA GIRI, 01/01/22
- The Human Diver Courses, Human Diver, 01/01/22
Timeline
DIVE CENTER MANAGER/SCUBA DIVING INSTRUCTOR
Blue Wave Diving
01.2024 - 12.2024
TEAM LEADER/SCUBA DIVING INSTRUCTOR
Adventures Divers
01.2023 - 12.2023
ASSISTANT MANAGER/SCUBA DIVING INSTRUCTOR
Oceanico Maldives
11.2021 - 11.2022
ASSISTANT MANAGER/SCUBA DIVING INSTRUCTOR
Blue Dolphins diving center
04.2019 - 10.2021
ASSISTANT MANAGER/SCUBA DIVING INSTRUCTOR/ BEACH ACTIVITIES SUPERVISOR
Dive in Paradise
11.2017 - 04.2019
SCUBA DIVING INSTRUCTOR/DIVE LEADER/ SHOP ASSISTANT
Progetto Sub Puglia
04.2016 - 10.2017
DIVEMASTER
Progetto Sub Puglia
04.2015 - 09.2016
SSI AOW Scuba Diving Instructor -
SSI
MSD Trainer - Scuba Diving Instructor
PADI
Dental Technician - Dental Hygiene
Instituto José Felix Ribas
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