FATIMA TAAM LAMNIAI
Resumen profesional
Experienced in content review, costumer service and quality assurance. Skilled in coaching and training, with expertise in evaluating processes to identify potential quality issues. Holds a Master’s degree in English Teaching for Secondary Education and a Bachelor of Arts in Linguistics with mention in Italian.
Datos destacados
4
4
years of professional experience
7
7
years of post-secondary education
Experiencia
Quality Control Specialist
TikTok
Dublin, Ireland
2024.02 - 2025.05
- Improved product quality by completing company, system, and compliance audits.
- Identified and highlighted areas for improvement in policies and ad campaigns to enhance the team’s overall quality.
- Developed and improved SOPs to boost team performance.
Operations specialist (content review)
TikTok
Dublin, Ireland
2022.06 - 2024.02
- Reviewed ad assets and campaigns against internal policy guidelines.
- Completed extensive risk assessments on online advertising campaigns across EMEA, ensuring compliance and accuracy.
- Worked in a fast-paced environment, consistently achieving high targets while maintaining high-quality standards.
- Maintained close communication with teammates stakeholders to ensure alignment across different teams.
- Stayed up to date on policy updates and emerging trends.
Client Services Associate
Accenture
Dublin, Ireland
2021.12 - 2022.05
- Account validation procedures for EMEA business accounts.
- Diagnose and resolve complex issues, ensuring high-quality standards.
- Resolve tickets following policy standards and escalation procedures.
Sales executive
MG Forex
Limassol, Cyprus
2021.08 - 2021.10
- Generated new leads and opportunities to maximise revenue.
- Onbparding new clients following the company procedures.
Formación
Master of Arts - English as a Second Language Teaching
Post Graduate School
Granada 2019.09 - 2020.07
Bachelor of Arts - Linguistics (Italian, German, French)
University of Arts
Granada 2013.09 - 2019.07
Enfatiza tus habilidades clave
- Strong oral and written communication skills in English, Spanish, Arabic, Italian
- Excellent analytical, problem-solving, organizational, and multitasking skills; able to work well under pressure; fast learner
- Process improvement, policy management, and SOP development
- Proactive, dynamic, and flexible professional with strong autonomy as well as teamwork skills
- Efficient multitasking skills in fast-paced environments with ongoing updates and changes
- Strong attention to detail, organization, and timely delivery of work with minimal supervision
- Windows, Google Suite, Microsoft Office, general IT maintenance skills Experience with Workday, SQL, KYC, and quality dashboards
Información adicional
Spanish (Native)
Arabic (Native)
English (Proficiency)
Italian (Native)
Cronología
Quality Control Specialist
TikTok
2024.02 - 2025.05
Operations specialist (content review)
TikTok
2022.06 - 2024.02
Client Services Associate
Accenture
2021.12 - 2022.05
Sales executive
MG Forex
2021.08 - 2021.10
Master of Arts - English as a Second Language Teaching
Post Graduate School
2019.09 - 2020.07
Bachelor of Arts - Linguistics (Italian, German, French)
University of Arts
2013.09 - 2019.07