FATIMA TAAM LAMNIAI
Granada,Spain
Summary
Experienced in language teaching, translation, and quality assurance. Skilled in coaching and training, with expertise in evaluating processes to identify potential quality issues. Holds a Master’s degree in English Teaching for Secondary Education and a Bachelor of Arts in Modern Languages. Achieved a C2 level of English proficiency, demonstrated through both professional experience and academic background, ensuring advanced communication and teaching capabilities.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Quality Control Specialist
TikTok
Dublin, Ireland
02.2024 - 05.2025
- Improved product quality by completing company, system and compliance audits
- Ensured client satisfaction and risk mitigation in online advertising campaigns
- Development, management, and improvement of SOPs and policy documents
Risk Investigation Specialist
TikTok
Dublin, Ireland
06.2022 - 02.2024
- Completed extensive risk assessments on online advertising campaigns across the EMEA region, ensuring compliance and accuracy during review processes.
Client Services Associate
Accenture
Dublin, Ireland
12.2021 - 05.2022
- Account validation procedures for EMEA business accounts.
- Diagnose and resolve complex issues, ensuring high-quality standards.
- Resolve tickets following policy standards and escalation procedures.
Sales executive
MG Forex
Limassol, Cyprus
08.2021 - 10.2021
- Onbparding new clients and explaining the company process in the Spanish and English markets.
- Generated new leads and opportunities to maximise revenue.
- Target driven environment = Stress management, Cold calling and working under pressure.
English Teacher
Self-employed
Ciudad Real, Spain
02.2020 - 04.2021
- As a self-employed language teacher, I developed and implemented lesson plans for secondary students and adults ranging from B1 to C1 levels, using active methodologies and Task-Based Learning
Education
Master of Arts - English as a Second Language Teaching
Post Graduate School
Granada 09.2019 - 07.2020
Bachelor of Arts - Modern Languages (Italian, German, French)
University of Arts
Granada 09.2013 - 07.2019
Skills
- Excellent communication skills in English, Spanish, and Arabic
- Strong analytical, problem-solving, organizational, and multitasking skills; able to work well under pressure; fast learner
- Process improvement, policy management, and SOP development
- Proactive, dynamic, and flexible professional with strong autonomy, teamwork skills, and fast learning ability
- Strong attention to quality, organization, and timely delivery of work with minimal supervision
- Windows, Microsoft Office, and general IT maintenance skills Experience with Workday, SQL, KYC, and quality dashboards
Languages
English
Fluent
Arabic
Native
Spanish
Native
Personal Information
English Language Teacher
Timeline
Quality Control Specialist
TikTok
02.2024 - 05.2025
Risk Investigation Specialist
TikTok
06.2022 - 02.2024
Client Services Associate
Accenture
12.2021 - 05.2022
Sales executive
MG Forex
08.2021 - 10.2021
English Teacher
Self-employed
02.2020 - 04.2021
Master of Arts - English as a Second Language Teaching
Post Graduate School
09.2019 - 07.2020
Bachelor of Arts - Modern Languages (Italian, German, French)
University of Arts
09.2013 - 07.2019