Daniella Hurtado Velez
Madrid,M
Summary
A versatile and bilingual Dentist with 6+ years of experience
providing impeccable client and patient service. Converts complex
information into accessible terms while guiding patients to make informed
decisions. Certified to practice in the US & Colombia, expected to receive
licensure for Spain in 2024. Seeking the next professional challenge to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
English Language Assistant
Cluny Pozuelo
Madrid, Spain
09.2024 - Current
- Contributed to curriculum development efforts by collaborating with fellow teachers on new initiatives and resource sharing.
- Incorporated current events into lesson plans to promote student engagement.
- Participated in department and employee team meetings to discuss student performance and academic achievement.
- Advised students and provided guidance on academic progress.
Dental Office Manager
Tribeca Pediatric Dentistry
New York, New York. (Remote)
02.2020 - 07.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Documented customer service policies, scripts and procedures in Spanish.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Pediatric Dental Hygienist
Bright Healthy Smiles NYC
New York, New York
02.2017 - 02.2020
- Reduced patient anxiety with the use of calming techniques and age-appropriate explanations during dental procedures.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
Dental Office Administrative Assistant
Smilist
01.2016 - 02.2017
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Dentist
Edificio Vida
Cali, Colombia
06.2015 - 01.2016
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Actively contributed to the dental community through memberships in professional organizations and presenting at conferences.
- Improved patients' oral health by educating on better brushing and flossing habits.
Education
MBA - Master of Health Management & Direction
Universitat De Barcelona
Barcelona08.2021
Associate of Science - Health Service Administration in Healthcare
New York City College of Technology
New York01.2019
Associate of Science - Associates in Dental Hygiene
New York City College of Technology
New York01.2019
Bachelor of Science - Bachelor of Medicine in Dentistry
Institución Universitaria Colegios De Colombia
Cali, Colombia12.2015
Skills
- Classroom support
- Teaching strategies
- Insurance Billing
- Schedule Management
- Dental software proficiency
- Treatment Planning
- Payment plans
- Electronic Dental Record (EDR)
- Office Administration
- Inventory Management
- Medical Records Management
- General restorative dentistry
- Diagnosis Skills
Certification
CERTIFICATIONS/LICENSES
CPR CERTIFIED BY AMERICAN HEART ASSOCIATION
DENTAL HYGIENE LICENSE - NEW YORK STATE
LOCAL ANESTHESIA
NITROUS OXIDE
RECOGNITION AND REPORTING OF CHILD ABUSE
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Portuguese
Beginner (A1)
Timeline
English Language Assistant
Cluny Pozuelo
09.2024 - Current
Dental Office Manager
Tribeca Pediatric Dentistry
02.2020 - 07.2024
Pediatric Dental Hygienist
Bright Healthy Smiles NYC
02.2017 - 02.2020
Dental Office Administrative Assistant
Smilist
01.2016 - 02.2017
Dentist
Edificio Vida
06.2015 - 01.2016
MBA - Master of Health Management & Direction
Universitat De Barcelona
Associate of Science - Health Service Administration in Healthcare
New York City College of Technology
Associate of Science - Associates in Dental Hygiene
New York City College of Technology
Bachelor of Science - Bachelor of Medicine in Dentistry
Institución Universitaria Colegios De Colombia