Cristina Villanueva
Madrid
Summary
I am an enthusiastic, customer-oriented Flight Attendant. With over 8 years experience in customer-facing environments in the aviation industry, I am adept at maintaining hospitable environments and ensuring the safety of passengers.
Having spent many of my years with costumer service I have communication skills from an early age. As such, I feel comfortable engaging with people.
One of the things that I feel most comfortable with is the exclusive treatment with clients.
Overview
15
15
years of professional experience
Work History
International Flight Attendant
WAMOS AIR
2017.12 - Current
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Exclusive attention and treatment of clients with a high luxury demand profile.
- Dealing with business class passengers working for diferents high-level companies.
- I work under pressure with a large volume of important clients of different nationalities
- Teamwork
Call Center Supervisor
ESQUIVEL CLINIC
2021.12 - 2022.04
- Management, reception, answer questions and assist the client with all the information they need
- Attract new customers
- Sell products
- Register and resolve Complaints.
Clinical Research Coordinator
DORSIA CLINICS
2021.05 - 2021.11
- Reception, listening to clients, advice and working by objectives
- Exclusive treatment to clients from the first moment they are in the clinic until the end of their operation.
Flight Attendant
IBERIA EXPRESS
2017.04 - 2017.10
- Check safety procedures are complied on the plane, in normal procedures and in case of emergency
- Courage, self-confidence and ability to react in difficult situations
- Passengers safety and comfort
Management Assistant
ENTERPRISE Rent a Car
2014.07 - 2017.03
- Fleet management and administration
- Counter manager, Preparation of 'Daily Plan' and compliance with the correct process for customer satisfaction
- Collaboration and administrative with the different bases in Spain
- Performing check in/out and collecting clients
- Marketing study and the consequent increase in sales and products
- Experience in caring for and dealing with clients with the ability to negotiate
- I work under pressure with a large volume of clients of different nationalities
Flight Attendant
VUELING
2013.04 - 2014.03
- Ensure that safety procedures are followed on the aircraft, normal procedure, such as in case of emergency
- Distribution of specific functions in the cabin and of each of the members in the different critical phases of the flight
- Onboard sales control and merchandising
- Crew supervision.
Cabin Crew Train
RENFE Cremonini Rail Iberica
2012.06 - 2013.03
- Contribute the passengers comfort on board the train (Exclusive catering service)
- Exclusive restoration service for each client according to benefits.
Retail Store Manager
STRADIVARIUS Inditex
2010.10 - 2010.12
- Resolve customer complaints
- Prepare products requested by customers
- Register the sale and make the payment
Retail Store Manager
LATINO Y ZUCCA
2009.10 - 2010.06
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Cabin Crew Certificate - Flight Attendance
Aeronautical Study Center
Barcelona, SpainHigher Technician In Tourism Accommodation Managem -
Profesional Center "LA FLORA"
Burgos, Spain 01.2012
Certificate Of Higher Education (HNC) -
I.E.S. Albarregas
Mérida, Spain 07.2010
Skills
- Customer Service
- Communication
- Adaptability
- Teamwork
Languages
Inglés
Personal Information
Date of Birth: 10/30/1990
Timeline
Call Center Supervisor
ESQUIVEL CLINIC
2021.12 - 2022.04
Clinical Research Coordinator
DORSIA CLINICS
2021.05 - 2021.11
International Flight Attendant
WAMOS AIR
2017.12 - Current
Flight Attendant
IBERIA EXPRESS
2017.04 - 2017.10
Management Assistant
ENTERPRISE Rent a Car
2014.07 - 2017.03
Flight Attendant
VUELING
2013.04 - 2014.03
Cabin Crew Train
RENFE Cremonini Rail Iberica
2012.06 - 2013.03
Retail Store Manager
STRADIVARIUS Inditex
2010.10 - 2010.12
Retail Store Manager
LATINO Y ZUCCA
2009.10 - 2010.06
Cabin Crew Certificate - Flight Attendance
Aeronautical Study Center
Higher Technician In Tourism Accommodation Managem -
Profesional Center "LA FLORA"
Certificate Of Higher Education (HNC) -
I.E.S. Albarregas