Cristina Villanueva
Madrid
Summary
I am an enthusiastic, customer-oriented Flight Attendant. With over 8 years experience in customer-facing environments in the aviation industry, I am adept at maintaining hospitable environments and ensuring the safety of passengers.
Having spent many of my years with costumer service I have communication skills from an early age. As such, I feel comfortable engaging with people.
One of the things that I feel most comfortable with is the exclusive treatment with clients.
Overview
15
15
years of professional experience
Work History
International Flight Attendant
WAMOS AIR
12.2017 - Current
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Exclusive attention and treatment of clients with a high luxury demand profile.
- Dealing with business class passengers working for diferents high-level companies.
- I work under pressure with a large volume of important clients of different nationalities
- Teamwork
Call Center Supervisor
ESQUIVEL CLINIC
12.2021 - 04.2022
- Management, reception, answer questions and assist the client with all the information they need
- Attract new customers
- Sell products
- Register and resolve Complaints.
Clinical Research Coordinator
DORSIA CLINICS
05.2021 - 11.2021
- Reception, listening to clients, advice and working by objectives
- Exclusive treatment to clients from the first moment they are in the clinic until the end of their operation.
Flight Attendant
IBERIA EXPRESS
04.2017 - 10.2017
- Check safety procedures are complied on the plane, in normal procedures and in case of emergency
- Courage, self-confidence and ability to react in difficult situations
- Passengers safety and comfort
Management Assistant
ENTERPRISE Rent a Car
07.2014 - 03.2017
- Fleet management and administration
- Counter manager, Preparation of 'Daily Plan' and compliance with the correct process for customer satisfaction
- Collaboration and administrative with the different bases in Spain
- Performing check in/out and collecting clients
- Marketing study and the consequent increase in sales and products
- Experience in caring for and dealing with clients with the ability to negotiate
- I work under pressure with a large volume of clients of different nationalities
Flight Attendant
VUELING
04.2013 - 03.2014
- Ensure that safety procedures are followed on the aircraft, normal procedure, such as in case of emergency
- Distribution of specific functions in the cabin and of each of the members in the different critical phases of the flight
- Onboard sales control and merchandising
- Crew supervision.
Cabin Crew Train
RENFE Cremonini Rail Iberica
06.2012 - 03.2013
- Contribute the passengers comfort on board the train (Exclusive catering service)
- Exclusive restoration service for each client according to benefits.
Retail Store Manager
STRADIVARIUS Inditex
10.2010 - 12.2010
- Resolve customer complaints
- Prepare products requested by customers
- Register the sale and make the payment
Retail Store Manager
LATINO Y ZUCCA
10.2009 - 06.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Cabin Crew Certificate - Flight Attendance
Aeronautical Study Center
Barcelona, SpainHigher Technician In Tourism Accommodation Managem -
Profesional Center "LA FLORA"
Burgos, Spain 01.2012
Certificate Of Higher Education (HNC) -
I.E.S. Albarregas
Mérida, Spain 07.2010
Skills
- Customer Service
- Communication
- Adaptability
- Teamwork
Languages
Inglés
Personal Information
Date of Birth: 10/30/1990
Timeline
Call Center Supervisor
ESQUIVEL CLINIC
12.2021 - 04.2022
Clinical Research Coordinator
DORSIA CLINICS
05.2021 - 11.2021
International Flight Attendant
WAMOS AIR
12.2017 - Current
Flight Attendant
IBERIA EXPRESS
04.2017 - 10.2017
Management Assistant
ENTERPRISE Rent a Car
07.2014 - 03.2017
Flight Attendant
VUELING
04.2013 - 03.2014
Cabin Crew Train
RENFE Cremonini Rail Iberica
06.2012 - 03.2013
Retail Store Manager
STRADIVARIUS Inditex
10.2010 - 12.2010
Retail Store Manager
LATINO Y ZUCCA
10.2009 - 06.2010
Cabin Crew Certificate - Flight Attendance
Aeronautical Study Center
Higher Technician In Tourism Accommodation Managem -
Profesional Center "LA FLORA"
Certificate Of Higher Education (HNC) -
I.E.S. Albarregas
Similar Profiles
Clive Mac QuadrosClive Mac Quadros
Crew Tracker/Business Analyst at Batik Air (Malindo Air) associated with Lion AirCrew Tracker/Business Analyst at Batik Air (Malindo Air) associated with Lion Air
Apurva GourApurva Gour
Senior Manager, Flight Quality Assurance at Air Asia India (Air India Express)Senior Manager, Flight Quality Assurance at Air Asia India (Air India Express)
Xaolanda NavarroXaolanda Navarro
Aircraft Maintenance Program Manager at Key Lime Air / Denver Air ConnectionAircraft Maintenance Program Manager at Key Lime Air / Denver Air Connection