CARMEN MARIA RIVAS RUIZ
Madrid
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Management Training Officer
Atlantica Sustainable Insfrastructure
2019.12 - Current
- Design, develop, implement, and evaluate technical training programs training programs
- Management of Training Plan
- Prepare lesson plans, course outlines, schedules, and assignments
- Identify the main objectives and skills or concepts that participants need to learn
- Assess the company’s training requirements and skill shortages
- Conduct training sessions and workshops to educate employees on new skills and knowledge
- Evaluate technical employees and identify areas needing improvement
- Create and review technical training programs according to organizational requirements
- Prepare training schedules, classroom agenda, and training materials, such as presentations, worksheets, and so on
- Develop course content according to objectives
- Training Budget's control and reporting
- Training KPIs
- At some times: Recruitment in all Atlantica's geographies (USA, LATAM, South Africa and Spain) - Candidate screening and interviewing // Full on-boarding process
- Annual ESGs reports // HR's metrics
- Platforms and tools - Meta4 and SA //Talent LMS Administrator.
Office Manager
Atlantica Sustainable Ïnfrastructure
2017.09 - 2020.02
- Personal Assistant of the Vice-president of EMEA, CFO and four more Directors
- Management of agenda, travel organization and liquidations
- Maintaining executive's appointment schedule by planning and scheduling meetings, conferences and teleconferences
- Handling of Confidential Documents and signature
- Created, maintained and updated filing systems for paper and electronic documents.
- Support at off times
- Management of the Office / Space Management.
- Coordinated special projects and managed schedules (meetings, organize caterings..)
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Management Assistant, CRM Administrator
LABORATORIOS EFFIK
2011.10 - 2017.09
- Responsible for the Sales National Manager agenda, coordinating a variety of executive meetings and trips
- Accommodation arrangements
- Only Administrator of CRM IMS Health, TEAMS (until October 2014) and MOBILE INTELLIGENTE (Analytics y Touch from October 2014)
- Support to the sales national network, releasing weekly and monthly reports. Monthly Control and Checking of the sales department expenses
- Check and control of the commercial representatives work activities
- Participation in the CRM IM functional requirements development with the supplier
- Organization and management of the sales nationals’ meetings
- Support to the national sales network in dealing with investment requests, organizing presentation of our medical products, national and international trips for the physicians to the Congress, registrations to several Medical Congresses such as: SEC, SEGO, SEF
- Administrative Support to other departments // Purchasing of office material.
Personal Assistant
ILUMINACIONES RIVAS
2010.05 - 2011.09
- Personal Assistant of the President of the Company
- Calendar management skills, including the coordination of executive meetings with town councilors
- Import management of electrical material with chinese suppliers (customs processing, INCOTERMS choice, etc.)
- Charge of the quality control according to the Regulation ISO 9001-2008
- Attendance to International Fairs lighting sector as a translator //Frankfurt Christmas world
- Organize and coordinate meetings, accommodation, travel arrangements
Assistant of Manager
MIRAMAR HOTELES, Miramar Fuengirola Hotel, Fuengirola
2009.05 - 2010.05
- Management of individual and group reservations // Check- Control and daily invoicing // Customer Service, check-in, check-out and archiving documents
Reservation Agent
CROWN RESORTS, Calahonda, Mijas
2008.05 - 2009.05
- Reservation management with tour-operators in order to arrange vacation trips for British owners.
Receptionist
MIRAMAR HOTELES, Miramar Fuengirola Hotel
2005.12 - 2008.05
- Check-in y check-out, daily invoicing and customer services // Daily cash closin //Reservations.
Telephone Operator and Reception Assistant
FUENGIROLA PARK RESORT
2002.10 - 2005.10
- Check-in, check-out, invoicing, customer services.
Booking Agent
MARSOL/OPENTOURS, Wholesalers Travel Agency. Torremolinos
2001.02 - 2002.09
- Management of individuals and group reservation with coastline and interior hotels
Education
Human Resources Master´s Degree - Management
OMD Academy
Madrid06.2023
Expert In Management of Turist Activities - Business Administration And Management
UNED
Málaga06.2006
Management & Administration of Tourist Activities - Tourism Management
UNIVERSIDAD COSTA DEL SOL
Málaga09.2000
Skills
- Communication
- Teamwork
- Problem-solving
- Time management
- Stress management
- Conflict management
Languages
English
Advanced (C1)
Timeline
Management Training Officer
Atlantica Sustainable Insfrastructure
2019.12 - Current
Office Manager
Atlantica Sustainable Ïnfrastructure
2017.09 - 2020.02
Management Assistant, CRM Administrator
LABORATORIOS EFFIK
2011.10 - 2017.09
Personal Assistant
ILUMINACIONES RIVAS
2010.05 - 2011.09
Assistant of Manager
MIRAMAR HOTELES, Miramar Fuengirola Hotel, Fuengirola
2009.05 - 2010.05
Reservation Agent
CROWN RESORTS, Calahonda, Mijas
2008.05 - 2009.05
Receptionist
MIRAMAR HOTELES, Miramar Fuengirola Hotel
2005.12 - 2008.05
Telephone Operator and Reception Assistant
FUENGIROLA PARK RESORT
2002.10 - 2005.10
Booking Agent
MARSOL/OPENTOURS, Wholesalers Travel Agency. Torremolinos
2001.02 - 2002.09
Human Resources Master´s Degree - Management
OMD Academy
Expert In Management of Turist Activities - Business Administration And Management
UNED
Management & Administration of Tourist Activities - Tourism Management
UNIVERSIDAD COSTA DEL SOL
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