Lilit Abgaryan
Madrid
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
2024
2024
years of professional experience
Work History
Customer Service Manager
Clean-home.es
10.2023 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Marketing Specialist
Unicus NTS
2019 - 2019
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
Waitress, Bartender, Bar Manager, Hostess
Dargett, The Italian, Gusto, 44 Sky Bar, Back to Black, Charlie, EL Sky Bar, ROOMZ Unity Complex, Rush Music Bar
2017 - 2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Trainee Engineer
National Instruments
06.2018 - 09.2018
- Collaborated with senior engineers on complex projects.
- Updated project documentation and distributed to appropriate project personnel.
- Collaborated with multidisciplinary teams to address engineering challenges holistically while ensuring timely delivery of all project milestones.
Teacher
After School Preparation for Lessons
09.2015 - 09.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Master of Interior Design - Interior Design
Campus Training
Madrid08-2025
Incomplete Bachelor - Engineering
National Polytechnic University of Armenia
Yerevan05-2018
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Client communication
- Interior design
- Interior styling
- Task delegation
- Sales promotion
Languages
Armenian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Customer Service Manager
Clean-home.es
10.2023 - 02.2024
Trainee Engineer
National Instruments
06.2018 - 09.2018
Teacher
After School Preparation for Lessons
09.2015 - 09.2016
Marketing Specialist
Unicus NTS
2019 - 2019
Waitress, Bartender, Bar Manager, Hostess
Dargett, The Italian, Gusto, 44 Sky Bar, Back to Black, Charlie, EL Sky Bar, ROOMZ Unity Complex, Rush Music Bar
2017 - 2019
Master of Interior Design - Interior Design
Campus Training
Incomplete Bachelor - Engineering
National Polytechnic University of Armenia
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