Anna Karachevska
Valencia
Summary
As a Software Implementation and Support Specialist at Plug and Play Tech Centre, I bring over four years of experience in technical support and product management, collaborating with startups and corporations across diverse industries. Achievements include a 25% increase in user retention at Spitche and a 40% reduction in errors as Head of Technical Support at Alumio. Passionate about contributing to growth and innovation, I leverage my diverse background and expertise.
Overview
3
3
years of professional experience
Work History
Software Implementation & Support Specialist
Plug and Play Tech Center
Valencia
11.2022 - 01.2024
- Collaborated with cross-functional teams to gather requirements, configure the system, and ensure a seamless transition to the new software.
- Conducted comprehensive training sessions for end-users, resulting in a 30% increase in user adoption within the first quarter.
- Implemented and maintained workflows, validation rules, and custom objects, optimizing the Salesforce instance for improved lead management and sales processes.
Product Manager
Spitche
Barcelona
06.2022 - 11.2022
- Worked closely with UX/UI designers to create intuitive, user-friendly digital interfaces.
- Adapted to changing requirements and market conditions to deliver products on time and within scope.
- Collaborated with engineering, design, and marketing teams to deliver high-quality digital product.
Head of Technical Support
Alumio
Groningen
05.2021 - 06.2022
- Established key performance indicators (KPIs) for the technical support team and regularly reported on metrics such as first-call resolution, customer satisfaction, and ticket resolution times.
- Managed relationships with external vendors and third-party support providers.
- Conducted regular training sessions for the support team.
Education
Master of Science -
Taras Shevchenko National University of Kyiv
Kyiv, Ukraine08.2014
Skills
- Data-Driven Decision Making
- Collaborating with sales, ventures, developers, and marketing teams to drive product success
- Collaborating with sales, ventures, developers, and marketing teams to drive product success
- Agile methodologies
- Salesforce, HubSpot, Jira, Mondaycom, SQL, AI
Languages
Ukrainian
First Language
English
Proficient (C2)
C2
Russian
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
Software Implementation & Support Specialist
Plug and Play Tech Center
11.2022 - 01.2024
Product Manager
Spitche
06.2022 - 11.2022
Head of Technical Support
Alumio
05.2021 - 06.2022
Master of Science -
Taras Shevchenko National University of Kyiv
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