Alla Shoman
Barcelona
Summary
As a driven problem-solver with a positive attitude, I am committed to fostering change and embracing a growth mindset in every professional endeavor. My expertise in global client relations and effective communication has equipped me with the skills to navigate diverse business environments and build strong, lasting partnerships. As a character strengths practitioner, I leverage individual and team strengths to drive performance and innovation. Additionally, my focus on business and team impact ensures that I contribute meaningfully to organizational success and foster a collaborative, results-oriented work culture.
Overview
17
17
years of professional experience
Work History
Client Success Manager, GE EMEA
Gartner
Barcelona
2024.11 - Current
- Build, develop, and manage strategic relationships with senior stakeholders, including C-level executives and business leaders, across multiple regions and business units within global enterprise organizations
- regularly engage with clients—virtually and in-person—to uncover business objectives, align Gartner’s solutions to their global priorities, and drive high-value outcomes, retention, and measurable return on investment
- Collaborate closely with internal Gartner teams—including Research, Product, and Sales—to deliver a coordinated, enterprise-wide client experience and maximize the value delivered to global clients
- Achievements: Received MVP Award for Europe’s Global Enterprises in April'25 and Certified Gold in Client Excellence in September'25, reflecting outstanding contributions to client retention and engagement. Received recognition alongside the Account Executive for best-in-class collaboration at Client Loyalty Days.
- Got promoted to Senior Client Success Manager as of April 2026.
Client Success Partner
Gartner
Barcelona
2021.11 - 2024.11
- Build, develop and manage relationships with existing clients (senior C-level executives and their teams)
- Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients
- Achieved high levels of client engagement (80% of habitual engagement, driving the number of hard to reach clients to 0-3%, consistently ranked in the upper quartile for R&P 60 and R&P 120 over the past nine months)
- Received E-rating for my last performance year with stellar 360 Feedback and was promoted to CSP
- Part of the internal initiative aimed to improve capturing client feedback leading to higher retention rates
- Was invited to share best practices at internal events as a top performer on the topics of R&P 120, GPC, stakeholder management
- Organize activities to motivate internal collaborations, as well as using them as opportunities to encourage people to meet in the office set up more often
- Was recognized for my contribution with Mid-year Champion Mindset award (2023), MVP Recognition Award and 2 Business & Team Impact Award nominations (2024)
Key Account Manager
CNET
Barcelona
2020.11 - 2021.11
- Proactive customer service: foster a close relation with customers by actively provide business suggestions and recommendations that help them make their business more profitable
- Provide customers with information related to company's products, services, promotions, sales guides, marketing actions, enabling the effective selling through the different sales channels
- Master data: ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information
- Management of orders and returns: process (introduce, modify, follow-up and control)
- Deliveries: ensure on-time deliveries; making sure the payment is fulfilled on time; issuing the preforms and claim past dues
- Coordination and support of other Areas/Departments & agents: coordination with other Areas/Departments (Business Partners, Area Managers, Warehouse etc.)
- Prepare files and reporting for either the client or Area Manager when needed, extracting and analyzing information of sales, product, or orders
- Credit: Provide Credit department with relevant information that may affect customer's risk evaluation and collaborate with them in case further analysis
- Collections: Ensure invoices are paid on due dates and follow them up accordingly.
B2B Sales Manager
Ruby Cup
2019.05 - 2020.11
- Managing the existing B2B customers worldwide
- Acquisition of new B2B customers using social media, cold emailing & cold calls
- Proactive participation in meetings and in creation of the new practices
- Processing a range of documentation and entering information into databases (using CRM -Pipe Drive)
- Organizing and carrying out strategic prospection trips
- Participation in marketing outreach tasks, collaboration with Marketing Department
- Analyzing relevant trade events
- Organization and carrying out company representation at trade events/fairs
- Created business strategies as well as strategical campaigns and newsletters for existing and prospective customers
Sales and Project Manager
Albert Good Real Estate
2014.07 - 2019.04
- Establishing and developing customer relationships with English- and German-speaking customers
- Planning and supervising sales deals
- Strategy development and competitor analysis
- Accomplished a project of opening new customer markets
Booking Coordinator
2013.05 - 2014.07
- Processing entering inquiries (English/German/Spanish)
- Booking accommodations, guides and cultural events for German-speaking tourist groups
- Monitoring booked services and solving occurring problems
Sales Management Trainee
EF Education First
2011.07 - 2013.05
- Maintaining customers database
- Customer service: assisting in booking language experiences, promoting program options, solving occurring problems during the program
- Assisting the team leader in day to day activities
Assistant Event Planner
Ariadne Business Travel
2009.04 - 2010.12
- Assistance in planning and booking accommodations and transportation for touristic groups
- Developing programs for specific groups of professionals for participation in fairs and profession-related events (seminars, experience exchange, professional development courses)
- Successfully assisted in planning and carrying out annual Congress for Fujitsu CIS representatives in Munich
Education
Bachelor of Arts - Intercultural Communication
Cologne University of Applied Sciences
Cologne, Germany07.2022
Bachelor of Arts - Cultures, Theory and Methodology of Teaching Foreign Languages
Pyatigorsk State Linguistic University
Cologne, Germany07.2012
Course Certification - The Science of Well-Being
Yale University
06.2022
Certificate of Completion - The Positive Neuroplasticity
Rick Hanson PHD
05.2020
Advanced Diploma - Advanced Hypnotherapy Diploma
The Surrey College of Clinical Hypnotherapy
Surrey04.2021
Certificate of Completion - Improving Communication Skills
Wharton University of Pennsylvania
03.2021
Certificate of Completion - Positive Psychology
The University of North Caroline At Chapel Hill
Skills
- Interpersonal Communication Skills
- Fast Learner
- Microsoft Office
- Adaptability
- Event Organization
- SAP
- Effective Time Management
Languages
English
German
Spanish
Russian
Hobbies and Interests
- Travelling
- Reading
- Cooking
- Psychology
Websites, Portfolios and Profiles
- https://www.linkedin.com/in/alla-shoman/
- https://www.linkedin.com/in/alla-shoman
Timeline
Client Success Manager, GE EMEA
Gartner
2024.11 - Current
Client Success Partner
Gartner
2021.11 - 2024.11
Key Account Manager
CNET
2020.11 - 2021.11
B2B Sales Manager
Ruby Cup
2019.05 - 2020.11
Sales and Project Manager
Albert Good Real Estate
2014.07 - 2019.04
Booking Coordinator
2013.05 - 2014.07
Sales Management Trainee
EF Education First
2011.07 - 2013.05
Assistant Event Planner
Ariadne Business Travel
2009.04 - 2010.12
Bachelor of Arts - Intercultural Communication
Cologne University of Applied Sciences
Bachelor of Arts - Cultures, Theory and Methodology of Teaching Foreign Languages
Pyatigorsk State Linguistic University
Course Certification - The Science of Well-Being
Yale University
Certificate of Completion - The Positive Neuroplasticity
Rick Hanson PHD
Advanced Diploma - Advanced Hypnotherapy Diploma
The Surrey College of Clinical Hypnotherapy
Certificate of Completion - Improving Communication Skills
Wharton University of Pennsylvania
Certificate of Completion - Positive Psychology
The University of North Caroline At Chapel Hill