Alla Shoman

· Build, develop and manage relationships with existing clients ranging from senior C-level executives to more

· Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment

· Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

· Achieved high levels of client engagement (80% of habitual engagement, driving the number of hard to reach clients to 0-3%)

· Part of the internal initiative aimed to improve capturing client feedback leading to higher retention rates

· Organize activities to motivate internal collaborations, as well as using them as opportunities to encourage people to meet in the office set up more often

• Proactive customer service: foster a close relation with customers by actively provide business suggestions and recommendations that help them make their business more profitable
• Provide customers with information related to company’s products, services, promotions, sales guides, marketing actions, enabling the effective selling through the different sales channels
• Master data: ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information
• Management of orders and returns: process (introduce, modify, follow-up and control)
• Deliveries: ensure on-time deliveries; making sure the payment is fulfilled on time; issuing the preforms and claim past dues
• Coordination and support of other Areas/Departments & agents: coordination with other Areas/Departments (Business Partners, Area
• Managers, Warehouse etc.)
• Prepare files and reporting for either the client or Area Manager when needed, extracting and analysing information of sales, product, or orders
• Credit: Provide Credit department with relevant information that may affect customer's risk evaluation and collaborate with them in case further analysis
• Collections: Ensure invoices are paid on due dates and follow them up accordingly.

• Managing the existing B2B customers worldwide
• Acquisition of new B2B customers using social media, cold emailing & cold calls
• Proactive participation in meetings and in creation of the new practices
• Processing a range of documentation and entering information into databases (using CRM -Pipe Drive)
• Organizing and carrying out strategic prospection trips
• Participation in marketing outreach tasks, collaboration with Marketing
• Department
• Analyzing relevant trade events
• Organization and carrying out company representation at trade events/fairs
• Created business strategies as well as strategical campaigns and newsletters for existing and prospective customers

• Establishing and developing customer relationships with English- and
• German-speaking customers
• Planning and supervising sales deals
• Strategy development and competitor analysis
• Accomplished a project of opening new customer markets

• Processing entering inquiries (English/German/Spanish)
• Booking accommodations, guides and cultural events for German-speaking tourist groups
• Monitoring booked services and solving occurring problems

• Maintaining customers database
• Customer service: assisting in booking language experiences, promoting program options, solving occurring problems during the program
• Assisting the team leader in day to day activities

• Assistance in planning and booking accommodations and transportation for touristic groups
• Developing programs for specific groups of professionals for participation in fairs and profession-related events (seminars, experience exchange, professional development courses)
• Successfully assisted in planning and carrying out annual Congress for
• Fujitsu CIS representatives in Munich