Alessandro Poncini

-Reporting directly to the CEO, my main duty has been to increase the company's presence in Europe and drive the overall sales strategy in the assigned territories, through several marketing actions such as partnerships with local associations, conferences, webinars, presentations and workshops.

-I have been responsible for training, onboarding, and following up with large clients after the sales process.

-I oversaw the entire localization of the platform in Italy.

-I've trained team members and conducted interviews for new joiners on a weekly basis.

(Since I joined the company, we have experienced exceptional growth, with overall revenue tripling. I have played a crucial role in driving this growth).

-Onboarding large users in the UK, and take good care of them having recurrent review calls and escalating feedbacks.

-I developed strong, lasting partnerships to ensure revenue goals were achieved.

-I gave presentations to large audiences at trade shows and on-site product trainings.

-I improved customer satisfaction by quickly resolving technical problems and offering personalized solutions on a daily bases

-Assisted B2C clients with any billing and logistic-related inquiries or requests promptly and effectively.

-Facilitated seamless onboarding and maintained rigorous follow-up with clients post-sales.

-Effectively handled high-level complaints and recommended viable solutions.

-Addressed fraud issues adeptly and communicated problems efficiently to find optimal resolutions.

-Provided comprehensive assistance to B2C clients regarding their rental inquiries and requests.

-Onboarded B2B clients and conducted training sessions on the utilization of our internal platform.

-Advised B2B clients on optimizing their listings for maximum effectiveness.

-Effectively managed various complaints, identifying optimal solutions to address them.