Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
JUAN NAVARRO PONTE

JUAN NAVARRO PONTE

Petrer

Summary

Proactive professional with extensive experience in process optimization, enhancing efficiency and productivity. Skilled business consultant with expertise in marketing and operations. Strong leadership and critical-thinking abilities drive impactful results. Proven track record in business development and fostering relationships with partners and customers.

Overview

9
9
years of professional experience

Work History

Solutions Consultant and Account Manager - Iberia

Sewio Networks
Petrer
12.2024 - Current
  • Managed new leads and nurtured existing client relationships to drive business growth and project success.
  • Achieved a 35% revenue growth in the Iberian and South American market compared to prior years.
  • Drove a 42% increase in revenue for the company's key account over a year.
  • Designed and implemented a targeted client acquisition plan for the designated Iberian region, driving business growth.
  • Initiated communication with Tier 1 companies across Iberia, leading to active projects within six months where no prior contact existed.

English teacher for Spanish speaking

Self Employed
Elda
01.2018 - 01.2025

Inside Sales Specialist- Account Manager

Sewio Networks
Brno
02.2024 - 12.2024
  • Administrating all incoming leads and distributing to correct account holders
  • Improved our CRM handling processes, resulting in 30 per cent reduction on handling time
  • Started consulting and managing my own leads for my accounts in less than 6 months
  • Account manager of the biggest account of the company in 7 months
  • Maintained and improving record sales
  • Negotiated new sales terms, improving conditions for customers and savings for my employer

Senior Customer Satisfaction Specialist

Kiwi.com
Brno
04.2023 - 02.2024
  • Reduced handling time by 25 per cent and improved CSAT scores in one and a half points
  • Managed an intercutural team of 11 people with 8 different nationalities
  • Contact with more than 30 other employees through vendor sites
  • Monitoring results daily and giving feedback to upper management and C levels

Customer Relations Specialist

Kiwi.com
Brno
06.2022 - 04.2023
  • Taking care on a daily basis of bookings with on-going issues
  • Handling the communications both directly with customers and the meta-partners
  • Providing help to the legal counsel
  • Managing the communication tools that the company has

Travel Consultant

Kiwi.com
Brno
09.2021 - 06.2022

Spanish teacher

Self Employed
Pelhřimov
09.2020 - 09.2021

English teacher and social educator

Hodina H
Pelhřimov
09.2020 - 09.2021

Travel coordinator and destinations manager

Castell Tours Travel Agency
Monforte del Cid
02.2019 - 09.2021

Translator

Self Employed
Elche
06.2018 - 09.2021

Youth educator

Erasmus + Comunidad Valenciana
Comunidad Valenciana
07.2016 - 09.2020

Hotel Recepcionist

Hotel Gran Playa
Santa Pola
08.2018 - 10.2018

Events steward

Esatur Formación SL
Alicante
11.2017 - 08.2018

Apprentice of shoemaker

Self Employed
Petrer
06.2016 - 12.2017

English translator

Gbos
Elche
06.2016 - 07.2017
  • Company Overview: Your guide through the offshore laser machines manufacturing
  • Your guide through the offshore laser machines manufacturing
  • Official translator for GBOS Spain, cooperating with asian partners

Education

Tourism degree - specialized in business

Universidad Miguel Hernández de Elche
Elche
01.2020

Esatur Formación

Skills

  • CRM management
  • Client acquisition
  • Revenue growth
  • Data analysis
  • Sales strategy
  • Account management
  • Business development
  • Team leadership
  • Negotiation skills

Websites

Languages

Spanish
First Language
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
Croatian
Elementary (A2)
A2
Czech
Beginner (A1)
A1
Catalan
Proficient (C2)
C2

Timeline

Solutions Consultant and Account Manager - Iberia

Sewio Networks
12.2024 - Current

Inside Sales Specialist- Account Manager

Sewio Networks
02.2024 - 12.2024

Senior Customer Satisfaction Specialist

Kiwi.com
04.2023 - 02.2024

Customer Relations Specialist

Kiwi.com
06.2022 - 04.2023

Travel Consultant

Kiwi.com
09.2021 - 06.2022

Spanish teacher

Self Employed
09.2020 - 09.2021

English teacher and social educator

Hodina H
09.2020 - 09.2021

Travel coordinator and destinations manager

Castell Tours Travel Agency
02.2019 - 09.2021

Hotel Recepcionist

Hotel Gran Playa
08.2018 - 10.2018

Translator

Self Employed
06.2018 - 09.2021

English teacher for Spanish speaking

Self Employed
01.2018 - 01.2025

Events steward

Esatur Formación SL
11.2017 - 08.2018

Youth educator

Erasmus + Comunidad Valenciana
07.2016 - 09.2020

Apprentice of shoemaker

Self Employed
06.2016 - 12.2017

English translator

Gbos
06.2016 - 07.2017

Tourism degree - specialized in business

Universidad Miguel Hernández de Elche

Esatur Formación

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