Zoran Ivosevic
Costa Del Silencio
Summary
"Motivated and detail-oriented KYC Officer with a strong understanding of regulations and customer verification processes. Adept at performing due diligence and ensuring compliance with regulatory standards. Proficient in using KYC software and tools, with a focus on maintaining accurate records and flagging suspicious activities. Eager to contribute to a team and grow within a compliance-driven environment."
Overview
9
9
years of professional experience
Work History
KYC Officer
Brokerage Company Asigest
Belgrade
04.2023 - Current
- Verify and document customer identity by reviewing government-issued ID, proof of address, and other relevant documentation.
- Ensure customers meet the regulatory requirements for onboarding.
- Conduct risk assessments based on customer profiles and their activities.
- Classify customers based on the level of risk (e.g., low, medium, high).
- Assess and flag suspicious activities that may indicate money laundering, fraud, or other illegal activities.
- #Perform due diligence on high-risk customers, including Enhanced Due Diligence (EDD) for clients with complex structures or high exposure.
- #Collect, review, and analyze KYC information from various sources, such as public records, databases, and internal reports.
- Monitor transactions and account activities on an ongoing basis to identify unusual or suspicious behavior.
- Review account activity reports and investigate any red flags for potential non-compliance.
- Keep abreast of changes to regulatory standards and update KYC policies accordingly.
- Prepare and submit suspicious activity reports (SARs) to regulatory bodies when necessary.
- Maintain proper documentation of all KYC-related actions and communications.
- Communicate with clients to request necessary documents and clarifications.
- Provide explanations of the KYC process and requirements.
Senior Sales Representative
Dunav Insurance
Belgrade
02.2019 - 03.2022
- Client Needs Assessment: Meet with potential clients to understand their needs and recommend appropriate insurance policies (life, health, property, etc.).
- Sales Presentations: Present insurance products to clients in a clear, concise, and persuasive manner, explaining the benefits and coverage details.
- Sales Negotiation & Closing: Negotiate premiums, terms, and coverage options to close sales and meet client needs while achieving sales targets.
- Customer Relationship Management: Build and maintain strong relationships with clients by providing exceptional service, ensuring their needs are met, and assisting with policy renewals.
- Cross-selling & Upselling: Identify opportunities to cross-sell additional products or services based on clients' existing policies and needs.
Sales Representative
SAS Security Systems
Belgrade
04.2016 - 01.2019
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Researched competitors' products, prices, and sales techniques.
- Prepared and delivered appropriate presentations on products and services.
- Reduced process lags by training employees on best practices and protocols.
- Listened to customer needs to identify and recommend best products and services.
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Collaborated with marketing team to create promotional materials for products and services.
- Analyzed market trends to identify potential sales opportunities.
Education
The Faculty of Media And Communications
Belgrade 09-2015
Skills
- Attention to Detail – Ensuring accuracy when reviewing customer information and identifying discrepancies
- Communication Skills – Ability to communicate clearly with clients, colleagues, and regulators
- Problem-Solving – Addressing discrepancies and resolving complex issues quickly and efficiently
- Confidentiality and Integrity – Handling sensitive customer information with discretion
- Time Management – Effectively managing multiple tasks while ensuring deadlines are met
- Analytical Thinking – Ability to assess complex data and determine the level of risk or compliance
Languages
Serbian
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Timeline
KYC Officer
Brokerage Company Asigest
04.2023 - Current
Senior Sales Representative
Dunav Insurance
02.2019 - 03.2022
Sales Representative
SAS Security Systems
04.2016 - 01.2019
The Faculty of Media And Communications