Zeeshan Fiaz
Montcada I Reixac, Barcelona
Summary
Confident, hardworking, motivated, and well-committed individual, who loves to work in competitive, learning and professional environment.
Hold proven experience in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and protocols.
Overview
8
8
years of professional experience
Work History
Technical Support Analyst Level 2
Sinch
02.2022 - Current
- Worked as L1 Application support more than a year than promoted to L2 since April 2023
- My role includes, support for various applications and platforms, Managing tickets using JIRA and confluence, SLA process, troubleshooting issues by various tools and checking logs via customized tools and platform
I do understand ITIL support process, such as creating and managing process for effective support. My role includes, support for various applications and platforms, Managing tickets using JIRA and confluence, SLA process, and customized tools I do understand ITIL support process, such as creating and managing process for effective support.
IT Help-desk Technician
Transperfect
09.2021 - 12.2021
- Ticketing system support, HW and SW installation and maintenance support, Active Directory, Outlook 2013, Exchange server, System and network support, LAN WAN and VPN, daily technical support and Desktop support and all first line related support.
IT Support Technician
Qalam Un Nisa School and coaching center , Islamabad Pakistan
06.2019 - 05.2020
- System and network support, LAN and WAN network connectivity, Installation and configuration of HW and SW,daily technical support, technical procurement and documentation.
Visiting Lecturer
Federal Urdu University of Arts, Science & Technology, Islamabad
02.2018 - 01.2019
- My Subjects were, digital Electronics and Digital Logic Design
Network and System Engineer
National Disaster Management Authority (NDMA) Pakistan
01.2016 - 01.2018
- Technical correspondence with vendors and staff, Operating and maintenance of IT Equipment in line with IT security policy. Provide day to day Technical coordination.
Education
Master of Science - Master in Electrical And Communication
COMSATS University Islamabad
Islamabad, Pakistan01.2016
Bachelor of Science - Bachelors of Science in Electronics
COMSATS University Islamabad
Islamabad, Pakistan03.2013
Skills
- Microsoft Office (Word, Excel, Power Point)
- Microsoft Outlook
- ITIL process
- Software as a service
- Incident management
- Service Now
- Jira
- Confluence
- Network protocols
- Ticketing systems
- SLA
- API's
- Analytical and Methodical
- Resolve Technical Problems
- Debugging
- Application Support
- Technical Issues Analysis
Languages
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Technical Support Analyst Level 2
Sinch
02.2022 - Current
IT Help-desk Technician
Transperfect
09.2021 - 12.2021
IT Support Technician
Qalam Un Nisa School and coaching center , Islamabad Pakistan
06.2019 - 05.2020
Visiting Lecturer
Federal Urdu University of Arts, Science & Technology, Islamabad
02.2018 - 01.2019
Network and System Engineer
National Disaster Management Authority (NDMA) Pakistan
01.2016 - 01.2018
Master of Science - Master in Electrical And Communication
COMSATS University Islamabad
Bachelor of Science - Bachelors of Science in Electronics
COMSATS University Islamabad
Similar Profiles
Arbaz HamdaniArbaz Hamdani
Sr. Manager KAM at SinchSr. Manager KAM at Sinch
David ChampionDavid Champion
Network Field Technician 2 at SinchNetwork Field Technician 2 at Sinch
Igo MedeirosIgo Medeiros
Tech lead | Software Developer Specialist II at SinchTech lead | Software Developer Specialist II at Sinch