Zannia B. González Meléndez
Madrid,M
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
ACCIONA
11.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
ALPHAGEAR US
12.2020 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved accounting, service and delivery concerns.
Receptionist
EDP RENEWABLES
01.2022 - 11.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
English Teacher
Arena School
10.2015 - 07.2019
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
Education
Public Accountant -
UNIVERSIDAD DE ORIENTE
2018
Human Resources Analyst -
TRANSLEX INSTITUTE
2017
English-as-a-Second-Language Education
UNIVERSIDAD METROPOLITANA
Caracas, Venezuela2017
Skills
- Office (Word, PowerPoint, Excel, Publisher)
- Outlook
- Salesforce
- Scheduling
- Time Management
- Information Protection
- Customer and Client Relations
- Office Administration
- Customer/Client Relations
- Mail Handling
- Organization Skills
- Multitasking Abilities
- Attention to Detail
- Customer Service
- Claims Handling
- Team Collaboration
Languages
Español
Bilingual or Proficient (C2)
Inglés
Advanced (C1)
Timeline
Receptionist
ACCIONA
11.2022 - Current
Receptionist
EDP RENEWABLES
01.2022 - 11.2022
Customer Service Representative
ALPHAGEAR US
12.2020 - 01.2024
English Teacher
Arena School
10.2015 - 07.2019
Public Accountant -
UNIVERSIDAD DE ORIENTE
Human Resources Analyst -
TRANSLEX INSTITUTE
English-as-a-Second-Language Education
UNIVERSIDAD METROPOLITANA
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