Summary
Overview
Work History
Education
Skills
Certification
Personal Informacion
Languages
Timeline
Generic
Zain Akhtar

Zain Akhtar

OHIO

Summary

Dynamic travel professional with expertise in Amadeus and NDC systems, delivering exceptional customer service at Al Naafi Travel Agency. Proven ability to resolve complex issues and optimize flight reservations, enhancing client satisfaction. Strong communicator and team player, adept at negotiating competitive fares and processing refunds efficiently.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Travel Agent

Al Naafi Travel Agency
Madrid
12.2023 - Current
  • Managed national and international flight reservations using NDC, Amadeus, and Galileo systems.
  • Ensured compliance with airline policies and customer preferences.
  • Delivered exceptional customer service to Spanish and international clients.
  • Processed refunds, changes, and cancellations efficiently.
  • Collaborated with colleagues to enhance overall customer experience.

Travel Agent

Rawalpindi Travel Services
Rawalpindi
07.2018 - 02.2023
  • Executed bookings and issued tickets using Galileo software.
  • Developed travel itineraries and provided recommendations to clients.
  • Managed group reservations and negotiated competitive rates with airlines.
  • Resolved customer complaints and disputes effectively.

Travel Agent

Islamabad Travel & Tours
Islamabad
01.2016 - 06.2018
  • Processed reservations with using Amadeus system.
  • Cultivated strong relationships with airlines and clients.
  • Maintained accurate records in Google Sheets and Excel.
  • Promoted travel packages and vacation deals to boost sales.

Education

Bachelor of Computer Science - Computer Science

Allama Iqbal Open University
Pakistán
01.2015

Skills

  • Amadeus and Galileo proficiency
  • NDC systems expertise
  • Advanced Microsoft Excel
  • Advanced Google Sheets
  • Interpersonal skills
  • Communication skills
  • Attention to detail
  • Problem-solving ability
  • Airline policies and fares knowledge
  • Customer service
  • Technical troubleshooting
  • Team collaboration
  • Sales negotiation
  • Refund processing
  • Flight reservations

Certification

  • Certification Global (GDS) Amadeus
  • Certification Travelport Galileo
  • Certification NDC (IATA)

Personal Informacion

  • Date of Birth: 04/24/93
  • Nationality:USA

Languages

English

Timeline

Travel Agent

Al Naafi Travel Agency
12.2023 - Current

Travel Agent

Rawalpindi Travel Services
07.2018 - 02.2023

Travel Agent

Islamabad Travel & Tours
01.2016 - 06.2018

Bachelor of Computer Science - Computer Science

Allama Iqbal Open University

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Zain Akhtar