Yurii Zaremskyi

• Integration of new game providers to build a game aggregator.
  
  Integration of CRM solution.
  
  Discussion of legal terms of concluded contracts.
  
  Conclusion of business deals.
  
  Monitoring of products and market analysis to increase project profits.
  
  Competitor analysis: sorting games, recruiting providers, promotional activities.
  Weekly and monthly analysis of game statistics
  
  Selection of games for promotional campaigns and tournaments
  Creation and launch of tournaments, events and promotions
  
  Enabling and disabling games, setting up categories, sorting and arrangement

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Coordinated project planning and execution with team members and team leads.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Coordinated design meetings and decisions with internal departments and teams.
• Optimized product performance with data-driven analysis and continuous improvement initiatives.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Maintained positive vendor relations to build strong partnerships.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Prioritized roadmap in order to achieve product goals and metrics.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Launched successful products by conducting thorough market research and identifying customer needs.
• Analyzed metrics to measure product performance.
• Drove revenue growth by establishing strong relationships with key industry partners.
• Established framework for ongoing competitive analysis, ensuring our product strategy remained aligned with market demands.

Enabling and disabling games, setting up categories, sorting and arranging

Preparing a list of games for bonuses and promotions

Selection of games for promotional campaigns and tournaments

Creating and launching tournaments, events and promotions

Checking games for compliance with bonus conditions and settings
Weekly and monthly analysis of game statistics (top, low-income, promising).

Monitoring RTP and controlling the operation of games.

Preparing reports on profitability, activity and efficiency of games.

Analysis of competitors: sorting games, recruiting providers, promotional activities.

• Provided timely assistance to customers via email and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound chat while maintaining excellent chat quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Conducted regular training sessions for new team members, promoting best practices in customer support operations.
• Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
• Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
• Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.