Yuliya Jasem
Lleida
Summary
Hardworking and detail-oriented employee with customer service devoted to giving every customer a positive and memorable experience. Team-oriented, reliable, smart, personable and friendly communicator. Fluent in English and Russian, able to understand and speak in Catalan, in a process of studying Spanish language.
Looking to offer 4 years of experience in Export Department to challenging new role with room for advancement.
Overview
21
21
years of professional experience
Work History
Export Specialist
CUNIPIC
Lleida
02.2019 - Current
- Resolved customer complaints promptly by providing solutions that meet their needs.
- Collaborated with marketing team on developing strategies for increasing awareness about pet food brands among consumers.
- Provided detailed product knowledge to customers about ingredients, nutrition facts, and benefits of pet food products.
- Demonstrated products to customers in store, at events, or other locations.
- Answered customer questions regarding pricing, availability, and promotions on pet food items.
- Conducted educative trainings for russian and english speaking sales teams about benefits of the products by demonstrating its functions and making comparatives with the competitor´s brands during presentations.
- Followed established procedures for receiving payments from customers who purchased pet food items.
- Set up display stands for pet industry exhibitions.
- Encouraged customers to purchase pet food items after demonstrating their features and benefits.
- Created, provided and translated informational sales presentations to build up strong, trusted client relationships and boost product sales.
- Conducted surveys with customers to understand their needs and wishes related to the product.
- Attended trade shows where products were showcased and promoted and thus expanded the customer base.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Gathered feedback from customers regarding their experience with the product being demonstrated for future improvement purposes.
- Created an attractive display area at events to attract more customers towards the products being demonstrated.
- Collected contact information from interested customers to follow up with additional sales and product information.
- Provided feedback on customer preferences to management team to help improve the product.
- Prepared detailed reports summarizing results from each demonstration session.
- Established relationships with potential buyers by networking at events and meetings.
- Stayed current on industry trends related to products being demonstrated by reading relevant publications regularly.
- Explained product specifications in detail to potential buyers, addressing their concerns and queries.
- Tracked market and competitor activities to stay current on products and consumer preferences.
- Used consultative sales techniques to uncover customer questions and needs.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
Export Specialist
Wood 4 You
Lleida
06.2017 - 11.2018
English Language Teacher
Selfemployed
Minsk
12.2015 - 03.2017
Marketing Specialist
ZLATKA
Minsk
05.2012 - 11.2013
Design Assistant
InFashion
Minsk
10.2010 - 01.2012
General Manager's Assistant
Smok Travel/Honorable Consulate of Kingdom of Bahrain/Belarussian Club of AutoMotoTourism
Minsk
07.2007 - 10.2010
General Manager's Assistant/Interpreter
Agam-Invest (investment fund)
Minsk
09.2005 - 04.2007
Secretary / Logistics Specialist
Truks-Agro
Minsk
07.2003 - 05.2005
Customer Service Specialist
National Centre for Marketing and Price Study
Minsk
10.2002 - 07.2003
Simultaneous Interpreter for Sport Events
Ministry of Sport and Tourism
Minsk
06.2002 - 09.2002
Education
Bachelor of Arts - Economist-Manager
Belarussian National Technical University
Minsk07.2009
High School Diploma -
189
Minsk, Belarus06.2001
Piano & Violin
Music School
Minsk06.1999
Skills
- Facilitating the export of goods and services from Spain to another countries
- Direct work with the distributors and wholesalers
- Expanding the client´s base
- Good interpersonal skills
- Negotiating skills
- Verbal communication skills
- Foreign language skills
- Ability to work to deadlines
- Delegating skills
- Written communication skills
- Shipment Scheduling
- Product Classification
Languages
Russian
First Language
English
Advanced
C1
Catalan
Elementary
A2
Spanish
Beginner
A1
Music
Music lover, learning playing saxophone
Timeline
Export Specialist
CUNIPIC
02.2019 - Current
Export Specialist
Wood 4 You
06.2017 - 11.2018
English Language Teacher
Selfemployed
12.2015 - 03.2017
Marketing Specialist
ZLATKA
05.2012 - 11.2013
Design Assistant
InFashion
10.2010 - 01.2012
General Manager's Assistant
Smok Travel/Honorable Consulate of Kingdom of Bahrain/Belarussian Club of AutoMotoTourism
07.2007 - 10.2010
General Manager's Assistant/Interpreter
Agam-Invest (investment fund)
09.2005 - 04.2007
Secretary / Logistics Specialist
Truks-Agro
07.2003 - 05.2005
Customer Service Specialist
National Centre for Marketing and Price Study
10.2002 - 07.2003
Simultaneous Interpreter for Sport Events
Ministry of Sport and Tourism
06.2002 - 09.2002
Bachelor of Arts - Economist-Manager
Belarussian National Technical University
High School Diploma -
189
Piano & Violin
Music School
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